topic Re: Self serve issues in Get Support

Self serve issues

bgrewal87 — Wed, 05 Jan 2022 12:14:09 GMT

Having issues with self serve,

If I click on view my usage, or view my plan. I get error message, telling me that

Oh no!
It looks like something went wrong, but don’t panic.

I have tried to log out and log in, tried different computers still the same problem. Any solutions, please help!

Thanks

Re: Self serve issues

tsparkle21 — Sun, 22 Sep 2019 21:39:45 GMT

Try clearing your cache, or as the message suggests, "try again later", like in an hour or two?

Re: Self serve issues

hairbag1 — Sun, 22 Sep 2019 21:40:06 GMT

Try again in 60mins..sometimes there's so many people on the website that things slow to a crawl.

Welcome to PM.

Re: Self serve issues

Dunkman — Sun, 22 Sep 2019 22:00:23 GMT

@bgrewal87

Or try incognito mode. Chrome incognito seems to work well with this site. Or more time in between attempts.

Re: Self serve issues

geopublic — Sun, 22 Sep 2019 23:32:54 GMT

@bgrewal87 Also make sure you have JavaScript and Cookies enabled.

Re: Self serve issues

jonfirlotte — Mon, 23 Sep 2019 11:31:20 GMT

I would wait a day, maybe it's on some kind of delay, it's happened to me before and it basically fixed itself. But if it's still not working I would ask the moderator team about it.

Re: Self serve issues

darlicious — Mon, 23 Sep 2019 12:47:45 GMT

Basically it needs to reset so leave it a few hours unless you need access. Definetly clear your browser and use secret/ incognito mode. I do this every time I make any account changes. And try again. That should do it....but if not there's a couple more suggestions.

Re: Self serve issues

BEER — Mon, 23 Sep 2019 15:12:18 GMT

Make surre that you don't have "Lost Stolen" enabled.