topic Re: Help I have been locked out of my account in Get Support

Help I have been locked out of my account

thechunkyknot — Wed, 05 Jan 2022 12:14:04 GMT

I need help I have been locked out ty

Re: Help I have been locked out of my account

geopublic — Sun, 22 Sep 2019 18:32:09 GMT

@thechunkyknot Try again in an hour.

Re: Help I have been locked out of my account

thechunkyknot — Sun, 22 Sep 2019 18:33:59 GMT

I will try that again ty

Re: Help I have been locked out of my account

RossN — Sun, 22 Sep 2019 18:47:30 GMT

@thechunkyknot hi when you try again in an hour as suggested ,try chrome in ingognito mode it seems to have better results good luck

Re: Help I have been locked out of my account

Triguy — Sun, 22 Sep 2019 18:48:47 GMT

Try the forgot password link.

Try using a different browser and incognito mode. Also clear your cache and cookies then reboot. If you still have problems the submit a ticket by clicking on the question mark on the bottom right

Re: Help I have been locked out of my account

LovesToPM — Sun, 22 Sep 2019 18:53:53 GMT

@thechunkyknot wrote:
I need help I have been locked out ty

Reset Your Self-Serve Password

If you forget your password, there’s no need to worry. You can create a new one by following these simple steps:

Click here.
Enter and confirm your email address, then answer the security question. You made the security question when you created your Self-Serve account.

You will receive an email outlining how to change your password. If you don’t get this email within 30 minutes, please start a conversation with our virtual assistant, SIMon by clicking here, to submit a ticket to the Moderator Team.