https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-phone-locked-out-of-self-serve-account/m-p/429507#M271479 <P>My mom lost her phone, and we were locked out of our self serve account. Is there a way to recover the account with out the phone?</P> Wed, 05 Jan 2022 12:13:56 GMT Jeremy_h_chan 2022-01-05T12:13:56Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-phone-locked-out-of-self-serve-account/m-p/429507#M271479 <P>My mom lost her phone, and we were locked out of our self serve account. Is there a way to recover the account with out the phone?</P> Wed, 05 Jan 2022 12:13:56 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-phone-locked-out-of-self-serve-account/m-p/429507#M271479 Jeremy_h_chan 2022-01-05T12:13:56Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-phone-locked-out-of-self-serve-account/m-p/429511#M271480 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22094">@Jeremy_h_chan</a>&nbsp;wrote:<BR /><P>My mom lost her phone, and we were locked out of our self serve account. Is there a way to recover the account with out the phone?</P><HR /></BLOCKQUOTE><P>Try password reset: <A href="https://selfserve.publicmobile.ca/forgot-password/" target="_blank">https://selfserve.publicmobile.ca/forgot-password/</A></P><P>&nbsp;</P><P>If problem, submit a ticket to Moderators. Click on the green Question Mark (at bottom right).</P><P>Type "submit a ticket" or "contact us" to get started.</P> Sun, 22 Sep 2019 15:31:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-phone-locked-out-of-self-serve-account/m-p/429511#M271480 LovesToPM 2019-09-22T15:31:35Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-phone-locked-out-of-self-serve-account/m-p/429525#M271481 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22094">@Jeremy_h_chan</a>&nbsp;wrote:<BR /><P>My mom lost her phone, and we were locked out of our self serve account. Is there a way to recover the account with out the phone?</P><HR /></BLOCKQUOTE><P>Why are you locked out?</P> Sun, 22 Sep 2019 15:54:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-phone-locked-out-of-self-serve-account/m-p/429525#M271481 BEER 2019-09-22T15:54:41Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-phone-locked-out-of-self-serve-account/m-p/429533#M271482 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22094">@Jeremy_h_chan</a>&nbsp;wrote:<BR /><P>My mom lost her phone, and we were locked out of our self serve account. Is there a way to recover the account with out the phone?</P><HR /></BLOCKQUOTE><P>If you did not created your self-serve account, your need to get a support ticket using the ? button at the bottom right corner of this page.&nbsp; Support wait time is about 2 days.</P> Sun, 22 Sep 2019 16:06:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-phone-locked-out-of-self-serve-account/m-p/429533#M271482 popping 2019-09-22T16:06:40Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-phone-locked-out-of-self-serve-account/m-p/429555#M271483 <P><SPAN>Try using a different browser and incognito mode.&nbsp; Also clear your cache and cookies the reboot.&nbsp; If you still have problems the submit a ticket by clicking on the question mark on the bottom right.</SPAN></P> Sun, 22 Sep 2019 16:53:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-phone-locked-out-of-self-serve-account/m-p/429555#M271483 Triguy 2019-09-22T16:53:37Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-phone-locked-out-of-self-serve-account/m-p/429587#M271484 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22094">@Jeremy_h_chan</a>&nbsp;wrote:<BR /><P>My mom lost her phone, and we were locked out of our self serve account. Is there a way to recover the account with out the phone?</P><HR /></BLOCKQUOTE><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22094">@Jeremy_h_chan</a>&nbsp;</P><P>If your phone was an Android device you might be able to find, lock, or erase a lost Android device. Click <A href="https://support.google.com/accounts/answer/6160491?hl=en" target="_self">here</A> for more info.</P> Sun, 22 Sep 2019 18:37:20 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-phone-locked-out-of-self-serve-account/m-p/429587#M271484 geopublic 2019-09-22T18:37:20Z