topic Re: I am not able to get text message for verification code in Get Support

I am not able to get text message for verification code

AliAli98 — Wed, 05 Jan 2022 12:13:55 GMT

Re: I am not able to get text message for verification code

will13am — Thu, 18 Apr 2019 02:38:46 GMT

Are you able to get text from other contacts?

Re: I am not able to get text message for verification code

geopublic — Thu, 18 Apr 2019 04:00:10 GMT

Did you port your number from another provider? If yes, you need to wait for the port to coomplete before you can receive texts.

*Edit for clarification: Forgot to mention try restarting your phone first. I'm assuming you are talking about a verification code from a third party correct? If the verification code is from PM or within PM's network then you should be able to receive that without any issues.

Re: I am not able to get text message for verification code

JaimeLaPizza — Thu, 18 Apr 2019 03:52:24 GMT

@geopublic wrote:
Did you port your number from another provider? If yes, you need to wait for the port to coomplete before you can receive texts.

Hum... I think I could receive/send texts and make calls before porting was really completed. But when I received a text from PM saying porting was completed, that's when I started being able to receive calls (before that they went to voicemail at my previous carrier. Took about 1.5 hours after porting for it to complete in my case.

Re: I am not able to get text message for verification code

geopublic — Thu, 18 Apr 2019 04:04:44 GMT

@JaimeLaPizza wrote:
@geopublic wrote:
Did you port your number from another provider? If yes, you need to wait for the port to coomplete before you can receive texts.
Hum... I think I could receive/send texts and make calls before porting was really completed. But when I received a text from PM saying porting was completed, that's when I started being able to receive calls (before that they went to voicemail at my previous carrier. Took about 1.5 hours after porting for it to complete in my case.

@JaimeLaPizza I'm assuming the OP is referring to a verification code from a third part i.e (Paypal etc). If it is a PM verification code you are correct he should be able to receive that. I edited my original post for clarification.