topic Data usage does not add up in Get Support

Data usage does not add up

Jimmydd — Wed, 05 Jan 2022 12:13:54 GMT

I'm in my first month and have 250 mb of data. My useage total is listed as 238 /250 but if I go through my entire useage, the data only totals 92 mb!

How does this work?

Edit to add, I'm not looking at the phone data counter at all.

Re: Data usage does not add up

Anonymous — Sun, 22 Sep 2019 14:24:54 GMT

@Jimmydd wrote:
I'm in my first month and have 250 mb of data. My useage total is listed as 238 /250 but if I go through my entire useage, the data only totals 92 mb!

How does this work?

Are you comparing between the overview counter and the usage details in the self-serve? Or are you looking at your phone?

Re: Data usage does not add up

Dunkman — Sun, 22 Sep 2019 15:23:44 GMT

@Jimmydd

The PM data tracker is usually fairly accurate. You could check in your PM self service account, with usage history.

Your phone data tracker may not be in sync with your 30 day PM plan. Usually, you have to reset your phone data tracker when a new 30 day cycle starts.

Re: Data usage does not add up

Jimmydd — Sun, 22 Sep 2019 15:28:43 GMT

@Anonymous I looked at my detailed usage history in my self serve account on the PM website. I searched for one month, (I've only been with PM for about 2 weeks) sorted my history by type of usage to get all the Data rows together and it only adds to 92 but on my overview, it reads that I've used 238 mb.

Re: Data usage does not add up

Jimmydd — Sun, 22 Sep 2019 15:29:14 GMT

@Dunkman It was in the self service usage tracker. the lines add up to 92, but overview reads 238.xx mb

Re: Data usage does not add up

Dunkman — Sun, 22 Sep 2019 15:39:32 GMT

@Jimmydd

@Jimmydd wrote:
@Dunkman It was in the self service usage tracker. the lines add up to 92, but overview reads 238.xx mb

IF that is the case, you may want to contact moderator. Click on the question mark in the right lower corner of website. Start the ticketing process. Expect 1-2 day wait times.

Re: Data usage does not add up

Jimmydd — Sun, 22 Sep 2019 15:40:43 GMT

thanks @Dunkman