topic Re: complications in Get Support

complications

Jorja-White — Wed, 05 Jan 2022 12:13:51 GMT

I’ve recently just activated a sims card with you guys but I don’t have service, was just wondering why

Re: complications

EJK16 — Sun, 22 Sep 2019 12:50:26 GMT

Did you install the sim on an unlocked phone?

@Jorja-White wrote:
I’ve recently just activated a sims card with you guys but I don’t have service, was just wondering why

Re: complications

darlicious — Sun, 22 Sep 2019 12:56:24 GMT

There can be several reasons for no service and as many fixes but a little more info required to narrow it down. Did u get a welcome email and if you used a credit card was it charged?

Re: complications

darlicious — Sun, 22 Sep 2019 13:07:00 GMT

@EJK16 wrote:
Did you install the sim on an unlocked phone?
@Jorja-White wrote:
I’ve recently just activated a sims card with you guys but I don’t have service, was just wondering why

If you received the email we can troubleshoot if not you probably need to try again. Did you choose anew number or port your own from another provider? Try rebooting your phone. Remove the SIM wait 10 min reinsert and power up. Do you have any service? Text? Calling? Data?

Re: complications

Jorja-White — Sun, 22 Sep 2019 13:31:50 GMT

Yes, I’m being told my phone is unlock

Re: complications

Jorja-White — Sun, 22 Sep 2019 13:33:10 GMT

Yes I got both

Re: complications

darlicious — Sun, 22 Sep 2019 13:33:39 GMT

@Jorja-White wrote:
Yes, I’m being told my phone is unlock

So it is unlocked. And you got the email? Tried rebooting?

Re: complications

Jorja-White — Sun, 22 Sep 2019 13:35:11 GMT

Yes I received an email. And i ported my own. And no I don’t have any service what so ever

Re: complications

Jorja-White — Sun, 22 Sep 2019 13:35:53 GMT

What do I do to reboot it

Re: complications

darlicious — Sun, 22 Sep 2019 13:35:53 GMT

@Jorja-White wrote:
Yes I got both

If rebooting doesn't work is there another cell phone you can try hour SIM in?

Re: complications

Anonymous — Sun, 22 Sep 2019 13:36:55 GMT

@Jorja-White wrote:
I’ve recently just activated a sims card with you guys but I don’t have service, was just wondering why

What make/model/submodel are you using?

Re: complications

darlicious — Sun, 22 Sep 2019 13:37:16 GMT

Power it off for a few minutes turn back on. Check for any service. Call text dsta

@Jorja-White wrote:
What do I do to reboot it

Re: complications

ChuckYeah — Sun, 22 Sep 2019 13:37:23 GMT

@Jorja-White wrote:
What do I do to reboot it

What kind of phone do you have?

Re: complications

Jorja-White — Sun, 22 Sep 2019 13:37:45 GMT

An iPhone XR

Re: complications

ChuckYeah — Sun, 22 Sep 2019 13:45:17 GMT

Hold the volume up button and press the button on the right side, and swipe the power off.

https://www.youtube.com/watch?v=IXtBx069KUA

Re: complications

Jorja-White — Sun, 22 Sep 2019 13:46:51 GMT

yeah i know how to shut it down

Re: complications

GR — Sun, 22 Sep 2019 13:52:29 GMT

So @Jorja-White what does the phone say in the top left corner? No Sim, no service?

Re: complications

Jorja-White — Sun, 22 Sep 2019 13:53:15 GMT

yeah i shut it down for a bit but it still shows no services

Re: complications

Anonymous — Sun, 22 Sep 2019 13:53:53 GMT

@Jorja-White wrote:
yeah i know how to shut it down

You asked how to reboot it. We're just trying to help.

Re: complications

darlicious — Sun, 22 Sep 2019 13:56:24 GMT

@Jorja-White wrote:
yeah i shut it down for a bit but it still shows no services

Is there another phone you can try it in?

Or just remove SIM card wait a few minutes reinsert...power up again.