topic Re: Internet in Get Support

Internet

kingbaida — Wed, 05 Jan 2022 12:13:34 GMT

Hello,

I have an iphone 6 and the 500 + 500 Mb data package.

I have been unable to access data on the iphone. Unable to browse or use Imessage. I have read the posts but unable to find a solution..... Any clues ? tks.....

Re: Internet

bishamon — Wed, 17 Apr 2019 14:02:40 GMT

@kingbaida wrote:
Hello,
I have an iphone 6 and the 500 + 500 Mb data package.
I have been unable to access data on the iphone. Unable to browse or use Imessage. I have read the posts but unable to find a solution..... Any clues ? tks.....

Hi,

A couple of things you might want to double check:

1) Is the plan showing up in your account in the PM website.

2) Did you change your APN settings on your iphone 6.

3) Did you try restarting your phone?

4) Is your account fully paid?

If all of these are checked, and verified. I would suggest contacting the Moderator Team.

Re: Internet

Lieux — Wed, 17 Apr 2019 14:03:36 GMT

@kingbaida a écrit :
Hello,
I have an iphone 6 and the 500 + 500 Mb data package.
I have been unable to access data on the iphone. Unable to browse or use Imessage. I have read the posts but unable to find a solution..... Any clues ? tks.....

Something with your settings...data on fisrt??

Re: Internet

emad — Wed, 17 Apr 2019 14:13:15 GMT

Was it a new activation or have you changes the plan? Has it ever worked before?

Re: Internet

kingbaida — Wed, 17 Apr 2019 14:39:42 GMT

Hi Bishamon,

I have done everything and so far nothing.....

I have not change the APN settings. What should I insert ?

Re: Internet

kingbaida — Wed, 17 Apr 2019 14:40:05 GMT

yes it's on

I even tried Roaming ON

Re: Internet

popping — Wed, 17 Apr 2019 14:45:26 GMT

@kingbaida wrote:
Hi Bishamon,

I have done everything and so far nothing.....
I have not change the APN settings. What should I insert ?

Change the APN using the following setting for iPhone 6 and restart your phone.

https://apn-canada.gishan.net/en/apn/public-mobile/apple-iphone-6

Re: Internet

zork1984 — Wed, 17 Apr 2019 15:34:39 GMT

In my experience with my wife's iPhone6, we never have to manually set APN settings. Typically we just need to accept the new carrier settings when prompted. We have swapped SIMs for different local carriers a couple of times when we travelled and not once did we have to manually touch that.

OP: When you use settings/General/About and in the third block of items, do you see Carrier = Public Mobile 36.0 (what I have on my phone)?

Re: Internet

srlawren — Wed, 17 Apr 2019 16:27:42 GMT

@kingbaida wrote:
Hello,
I have an iphone 6 and the 500 + 500 Mb data package.
I have been unable to access data on the iphone. Unable to browse or use Imessage. I have read the posts but unable to find a solution..... Any clues ? tks.....

@kingbaida check for any available carrier updates. Also, read here, courtesy of @CalgaryBen : https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/326123/highlight/true#M24674

Re: Internet

kingbaida — Wed, 17 Apr 2019 19:09:36 GMT

Hello

I can’t seem to be able to change the MMS settings . ( I don’t have this sub menu) and my phone IS un’ocked. I can’t get any data , therefore I cant even browse the net .... anymore solutions ???

Thanks for your help !

Re: Internet

geopublic — Wed, 17 Apr 2019 19:19:23 GMT

@kingbaida wrote:
Hello
I can’t seem to be able to change the MMS settings . ( I don’t have this sub menu) and my phone IS un’ocked. I can’t get any data , therefore I cant even browse the net .... anymore solutions ???
Thanks for your help !

Maybe reset network settings like @CalgaryBen recommends in this post:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323130/highlight/true#M24565