topic Payment in Get Support

Payment

Navdan — Wed, 05 Jan 2022 12:13:30 GMT

Account suspended after making payment. I purchased and used a voucher but account is still suspended.

Payment

Navdan — Wed, 17 Apr 2019 01:54:59 GMT

Re: Payment

duffer900 — Wed, 17 Apr 2019 02:00:17 GMT

We you looking for some help??

Re: Payment

duffer900 — Wed, 17 Apr 2019 02:04:33 GMT

@Navdan wrote:
Account suspended after making payment. I purchased and used a voucher but account is still suspended.

Seems to be lots of issues with suspensions lately. Best bet, contact a moderator.

Send private message to MOD:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

jotsang — Wed, 17 Apr 2019 02:41:18 GMT

@Navdan wrote:
Account suspended after making payment. I purchased and used a voucher but account is still suspended.

You can try the lost/stolen phone trick to see if it will force an update.
1. Login to your self serve account.
2. Click on "Plan and Add-Ons" tab.
3. Click on "Lost/Stolen Phone" tab.
4. Click on "Suspend Service" button.
5. Logout and wait for a few mins.
6. Login again and get back to the "Lost/Stolen Phone" tab.
7. Click on "Resume Service" button.
8. Restart your phone.

Re: Payment

computergeek541 — Wed, 17 Apr 2019 03:45:01 GMT

duplicate threads merged