topic Re: Doubled payment on the same day in Get Support

Doubled payment on the same day

selva1 — Wed, 05 Jan 2022 12:13:20 GMT

I just signed up for $15 service this weekend and my charges including taxes for month is $16.95 ($15 plus 13% GST) but on my credit card they have changed twice $16.95 (PUBLIC MOBILE 855-4782542 BC $16.95) on the same day and this excludes my SIM purchases.

Re: Doubled payment on the same day

will13am — Tue, 16 Apr 2019 23:33:45 GMT

@selva1 , you will need to reach out to the moderator team to obtain a credit. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Doubled payment on the same day

selva1 — Tue, 16 Apr 2019 23:35:15 GMT

Thanks and will do.

Re: Doubled payment on the same day

roster — Wed, 17 Apr 2019 00:23:35 GMT

i was billed twice this month for 2 phones and i would like to know how to get the credit back from public mobile

Re: Doubled payment on the same day

Lieux — Wed, 17 Apr 2019 00:33:09 GMT

@roster a écrit :
i was billed twice this month for 2 phones and i would like to know how to get the credit back from public mobile

You need to reach the moderator..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437and explain what happened. Waiting time is few hours to 2 days.