topic Re: No service in Get Support

No service

Kat125 — Wed, 05 Jan 2022 12:13:06 GMT

Hey so I woke up this morning to having no service and I have tried turning my phone on and off I have tried removing the battery and SIM card I have checked my bill payment which is not due until October 13th I'm stumped.

Re: No service

Dunkman — Sat, 21 Sep 2019 14:57:29 GMT

@Kat125

Does anything work? Ie. text, data, talk? Which plan are you on?

Maybe try the SIM card in another to phone to help determine whether it is a hardware issue versus PM service issue.

Re: No service

GR — Sat, 21 Sep 2019 14:57:38 GMT

@Kat125 you could try the Sim card in another phone of you have access to one just to rule that out! Maybe it's a tower that's down around where you live also

Re: No service

Kat125 — Sat, 21 Sep 2019 15:01:42 GMT

I am on the $45 a month plan and it is actually not just my phone but it's down a note my friend's cell phone is saying no service as well

Re: No service

GR — Sat, 21 Sep 2019 15:03:04 GMT

@Kat125 it sounds like the cell tower is down where you live

Re: No service

ChuckYeah — Sat, 21 Sep 2019 15:11:08 GMT

Are you in any of these areas? Reported Telus outage map.

https://istheservicedowncanada.com/status/telus

Re: No service

RebeccaT — Sat, 28 Sep 2019 23:20:56 GMT

Your post was from about a week ago and I'm pretty sure that there was a post about a service outage. I don't know if you've regained your service but that may be what it was.