topic Payment not applied in Get Support

Payment not applied

twilightmyst72 — Wed, 05 Jan 2022 12:12:33 GMT

So I tried to reload my phone plan and while it says on my credit card payments the payment was taken, my account says there was an issue and will not apply the payment to my account. Can you please help??

Re: Payment not applied

twilightmyst72 — Mon, 15 Apr 2019 13:42:37 GMT

Never mind it went thru 🙂

Re: Payment not applied

Alex888 — Mon, 15 Apr 2019 13:47:59 GMT

@twilightmyst72There have been some system problems the last few days, you will need to contact the moderators. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

FYI, to edit your posts just click the three dots in the top right corner of your post

Re: Payment not applied

twilightmyst72 — Mon, 15 Apr 2019 14:36:46 GMT

Thanks 🙂

Re: Payment not applied

cindy2018 — Mon, 15 Apr 2019 16:30:41 GMT

I want to change my plan ,but I can't change plan now and must wait until next renewal date.
Why?

Re: Payment not applied

Anonymous — Mon, 15 Apr 2019 16:37:45 GMT

@cindy2018 wrote:
I want to change my plan ,but I can't change plan now and must wait until next renewal date.
Why?

So you clicked on Change Plan and chose a plan to change to...now at the bottom there should be two buttons 1) Change plan now 2) Change on next renewal date. Are these not available to you?

If you do Change plan now you will lose what you've already paid for your current plan. There are no refunds or pro-rating.

Re: Payment not applied

Paquirri — Mon, 15 Apr 2019 17:04:19 GMT

Hello,

I just made a payment colling *611 & using my registered credit card as usual. However the payment it was not applied. I log in into my account, and it says "Your service is currently suspended due to insufficient funds". My current plan Cycle is $33, Available funds: $33, & Amount due $0.00.

I tried to pay again, but when I call *611 it says my current amount due in my plan is $0. If I check my account balance it says my balance is $33. I called the bank and they said the amount was already taking from my credit card.

When I log into my account, i click reactivate current plan. Then. pop up the make a payment option; then, I click submit and pop up "Sorry, the minimum payment accepted is $1.00 and the maximum payment accepted is $300.00"

I dont have phone service, any help to reactivate my account, please

Re: Payment not applied

Anonymous — Mon, 15 Apr 2019 17:07:48 GMT

@Paquirri - Something went wrong with your payment processing. you can try to add $1 to your account. There is a good chance that this will re-activate your plan. The $1 will be left in your account balance for you to use next month, etc. If that doesn't work, you will need to contact the moderator team via private message and ask them to help you with this issue.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)

Re: Payment not applied

cindy2018 — Mon, 15 Apr 2019 17:12:11 GMT

My account balance has $27 .

Re: Payment not applied

Anonymous — Mon, 15 Apr 2019 17:19:35 GMT

@cindy2018

Message deleted...

- ops. Confused the two different issues in this same thread...

Re: Payment not applied

Paquirri — Mon, 15 Apr 2019 17:45:32 GMT

It doesn't work. I just contacted the moderator

Thanks

Re: Payment not applied

cindy2018 — Mon, 15 Apr 2019 18:06:01 GMT

Thank you so much! It has already solved. The plan has changed.

Sincerely,

Cindy

Re: Payment not applied

Paquirri — Tue, 23 Apr 2019 14:05:51 GMT

Hello,

My service has been suspended again today April 23, 2019. I did my monthly payment on April 15, 2019, and my plan will expire on May 14, 2019. My plan was suspended in April 15 because the payment was not applied. You solved the issues; however, today my plan has been suspended again. Could you please reactivate my plan in the proper way, so I wouldn't have more issues with my service.

Thanks