topic Locked out in Get Support

Locked out

KimmieR — Wed, 05 Jan 2022 12:12:20 GMT

Hi there,

I've been locked out of my account, I can't even login to change it; it states to contact public mobile. How do i get passed this, I need to pay my monthly bill before its too late

Re: Locked out

Triguy — Fri, 20 Sep 2019 19:55:30 GMT

You could purchase a voucher or use recharge.com and call 611 to make a payment.

Try using a different browser and incognito mode. Also clear your cache and cookies the reboot. If you still have problems the submit a ticket by clicking on the question mark on the bottom right.

Re: Locked out

computergeek541 — Fri, 20 Sep 2019 19:57:50 GMT

@KimmieR wrote:
Hi there,
I've been locked out of my account, I can't even login to change it; it states to contact public mobile. How do i get passed this, I need to pay my monthly bill before its too late

Click on the SIMon chat icon (the question mark). Type in "open ticket" and "'contact us" to open a service ticket. You'll be ask to catrgorize the issue for the moderators. For account authentication, you can have a text message with a code sent to your phone.

Re: Locked out

Luddite — Fri, 20 Sep 2019 19:59:12 GMT

To ensure you have service consider buying a voucher and adding to your account by dialing 611. In fact, if you already have credit card on file use 611 to make a payment from it.

First wait a couple of hours, and try the account reset function again using incognito mode on your browser: https://selfserve.publicmobile.ca/forgot-password/.

If that fails, create a ticket to subnit to the moderators. As response time is 2 - 5 days, you will need a backup plan if you cannot make a payment via 611. My goto backup is the fongo.com app.