topic Re: Auto pay and incorrect amount in Get Support

Auto pay and incorrect amount

arealchad — Wed, 05 Jan 2022 12:12:10 GMT

I have been on auto pay for our entire time with PM. It has worked like a charm. This month on Apr 13 a payment went through for $13 instead of the normal $23. Now my phone is disabled. It says I owe money, which I can see is true, but it also says not to worry about it if we are on auto pay. Can some one please explain what happened and what I need to do to ensure it won’t happen again. Of course I can simple make a $10 payment to get it functioning again, but that doesn’t fix the problem for next month.

Re: Auto pay and incorrect amount

hairbag1 — Mon, 15 Apr 2019 01:56:24 GMT

Seems to be a known issue lately. Send a message to modertaor and they can get things right for you. Good luck.

Click here to message Moderators.

Re: Auto pay and incorrect amount

Alex888 — Mon, 15 Apr 2019 01:58:03 GMT

@arealchadThere has been a problem with the system the last few days, you will have to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Wait times are between a few minutes and 2 days.

To try and get your account active now try manually adding the remaining funds to pay for the plan an dreactivate your account, then restart your phone.

Re: Auto pay and incorrect amount

MoreYummy — Mon, 15 Apr 2019 01:57:04 GMT

Post the charges and credit on the payment here, so we can see what's missing.

So your phone does NOT work at all or just show suspended but still works?

Re: Auto pay and incorrect amount

hairbag1 — Mon, 15 Apr 2019 02:02:45 GMT

@arealchad wrote:
I have been on auto pay for our entire time with PM. It has worked like a charm. This month on Apr 13 a payment went through for $13 instead of the normal $23. Now my phone is disabled. It says I owe money, which I can see is true, but it also says not to worry about it if we are on auto pay. Can some one please explain what happened and what I need to do to ensure it won’t happen again. Of course I can simple make a $10 payment to get it functioning again, but that doesn’t fix the problem for next month.

Going forward...you can manually add sufficient funds to your account and PM will take that at renewal and not touch the credit card you have registered. This seems to be the short-term workaround that's been favoured until the problem is cured. Good luck.

Re: Auto pay and incorrect amount

arealchad — Mon, 15 Apr 2019 03:08:44 GMT

These are the payments. Phone has been suspended and doesn’t work at all. I have now messaged the moderator. I may just manually add funds if I don’t hear back shortly.

Re: Auto pay and incorrect amount

joedf — Mon, 15 Apr 2019 03:16:05 GMT

Yeah I want to ask something about this too...

My Rewards
Loyalty Reward $0
AutoPay Reward ($2)
Community Reward $0
Refer-a-Friend Reward ($1)

My rewards didn't apply for April....
In the payment history, all I see is this "Apr 8, 2019 System issue/ Problème du système" and no Auto-pay or Referral bonus was applied, but it says it for previous months... I got charged extra on my credit card compared to my usual balance even tho the plan wasn't changed...

Re: Auto pay and incorrect amount

joedf — Mon, 15 Apr 2019 03:17:38 GMT

Yeah I want to ask something about this too...

My Rewards
Loyalty Reward $0
AutoPay Reward ($2)
Community Reward $0
Refer-a-Friend Reward ($1)

My rewards didn't apply for April....
In the payment history, all I see is this "Apr 8, 2019 System issue/ Problème du système" and no Auto-pay or Referral bonus was applied, but it says it for previous months... I got charged extra on my credit card compared to my usual balance even tho the plan wasn't changed...

Re: Auto pay and incorrect amount

joedf — Mon, 15 Apr 2019 03:22:50 GMT

Re: Auto pay and incorrect amount

joedf — Mon, 15 Apr 2019 03:24:00 GMT

Re: Auto pay and incorrect amount

joedf — Mon, 15 Apr 2019 03:24:55 GMT

Yeah I want to ask something about this too... My Rewards Loyalty Reward $0 AutoPay Reward ($2) Community Reward $0 Refer-a-Friend Reward ($1) My rewards didn't apply for April.... In the payment history, all I see is this "Apr 8, 2019 System issue/ Problème du système" and no Auto-pay or Referral bonus was applied, but it says it for previous months... I got charged extra on my credit card compared to my usual balance even tho the plan wasn't changed...

Re: Auto pay and incorrect amount

joedf — Mon, 15 Apr 2019 03:25:46 GMT

Auto pay issues, forum wont let me post...