topic Re: Phone services have been down for 3 days, says Plan Expired online? in Get Support

Phone services have been down for 3 days, says Plan Expired online?

amansg — Wed, 05 Jan 2022 12:12:02 GMT

This is so odd to me, I read a post on this forum that this usually gets fixed the next morning but no luck here, still not able to text, call, or use my data. I'm on Autopay so anyone know what could have caused this? I attached some screenshots, not really sure why my balance is $30 and why the automatic top up was lower than usual for this time. When I go to make a payment it says I have $0 due. Should I just click change plan and choose the same one, or then would I be paying twice?

I also just noticed it says my account is suspended and I don't know what that's about. @CS_Agent

Re: Phone services have been down for 3 days, says Plan Expired online?

mimmo — Sun, 14 Apr 2019 17:47:56 GMT

@amansg Great infomative post. I believe something strange happened with autopay. I think you should try contacting the moderator_team it seems autopay was short $10.

you could try doing a plan change and see if that reactivates things. but there is a discrpency between current plan cycle ($10) and your actual plan ($40) hence suggesting contacting the mods

Re: Phone services have been down for 3 days, says Plan Expired online?

geopublic — Sun, 14 Apr 2019 17:58:58 GMT

@amansg wrote:
This is so odd to me, I read a post on this forum that this usually gets fixed the next morning but no luck here, still not able to text, call, or use my data. I'm on Autopay so anyone know what could have caused this? I attached some screenshots, not really sure why my balance is $30 and why the automatic top up was lower than usual for this time. When I go to make a payment it says I have $0 due. Should I just click change plan and choose the same one, or then would I be paying twice?

I also just noticed it says my account is suspended and I don't know what that's about. @CS_Agent

@amansg: You need to always make sure that the Payment Due date and the AutoPay due date are always the same. In your case they are not so that should be an alarm that something is not right with your account.

The best thing to do is to contact the Moderators and include the same info that you have in this post and they should be able to sync the dates and re-activate your account.

Hope this helps!

Re: Phone services have been down for 3 days, says Plan Expired online?

amansg — Sun, 14 Apr 2019 18:13:57 GMT

Appreciate both of you, I'll message the mods!

Re: Phone services have been down for 3 days, says Plan Expired online?

yipanwu21 — Sun, 14 Apr 2019 19:42:25 GMT

Do you have any success? I am having the same problem.

Thanks

Re: Phone services have been down for 3 days, says Plan Expired online?

Pizzaeh — Sun, 14 Apr 2019 19:53:42 GMT

@yipanwu21 wrote:
Do you have any success? I am having the same problem.

Thanks

If you're having the same problem you should send a private message to the moderators as well.

Re: Phone services have been down for 3 days, says Plan Expired online?

Mani66 — Sun, 14 Apr 2019 23:56:41 GMT

Others are facing similar suspensions. I was even double-billed, followed by a partial refund and then account suspended.
Here's are 2 such cases, mine & opening-poster's:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Account-Suspended/m-p/353690/highlight/true#M41819