topic Re: reactivation in Get Support

reactivation

dereksimms88 — Wed, 05 Jan 2022 12:11:38 GMT

my plan will not change or reactivate, when i try to top up my account balance is 0

Re: reactivation

Alex888 — Sun, 14 Apr 2019 13:32:59 GMT

@dereksimms88 Did you use a credit card or voucher to try and add funds? Did it say that it was accepted or did you get an error message?

Re: reactivation

mimmo — Sun, 14 Apr 2019 13:29:59 GMT

this is the announcement on making changes to suspended accounts: https://productioncommunity.publicmobile.ca/t5/Announcements/Systems-Update-Ability-to-change-plan-while-in-suspend/m-p/282776#M19671

have you tried clicking payments then doing a one time payment? you might wantto try buying a voucher from a store or a service like recharge.com if you are having issues with credit cards payments.

Re: reactivation

geopublic — Sun, 14 Apr 2019 14:35:40 GMT

@dereksimms88 wrote:
my plan will not change or reactivate, when i try to top up my account balance is 0

How are you trying to top up your account?

Re: reactivation

dereksimms88 — Wed, 17 Apr 2019 21:08:23 GMT

i use my visa debit card and it only gives me an option for 10.00 or changes plan but when i hoose either it tells me nothing is due..... very frustrating already tried the lost stolen phone and adding an extra dollar