topic Autopay Issue in Get Support

Autopay Issue

MelManchua — Wed, 05 Jan 2022 12:11:26 GMT

I set up autopay, and all was well. However, my credit card is expiring, so I need to update the expiry date information. When I logged into my account, however, I didn't see any way of doing so. I could turn off autopay or turn it back on, but doing so only kept the same credit card information.

Can anyone help me figure how to do so? I feel it should be easy, and usually I have no problem with online systems, but I'm coming up blank right now.

Thanks in advance!

Re: Autopay Issue

geopublic — Sat, 13 Apr 2019 22:16:13 GMT

@MelManchua wrote:
I set up autopay, and all was well. However, my credit card is expiring, so I need to update the expiry date information. When I logged into my account, however, I didn't see any way of doing so. I could turn off autopay or turn it back on, but doing so only kept the same credit card information.

Can anyone help me figure how to do so? I feel it should be easy, and usually I have no problem with online systems, but I'm coming up blank right now.

Thanks in advance!

On that screen bottom left there should be a link Manage my card just click that.

Re: Autopay Issue

ZfromVanC — Sat, 13 Apr 2019 22:20:34 GMT

You can change your payment information by going to your account:

Click on 'Make a payment'
then 'Manage Visa or debit card'
then 'Replace this credit card'

Hope this helps!

Re: Autopay Issue

MelManchua — Sat, 13 Apr 2019 22:44:36 GMT

@geopublic wrote:
@MelManchua wrote:
I set up autopay, and all was well. However, my credit card is expiring, so I need to update the expiry date information. When I logged into my account, however, I didn't see any way of doing so. I could turn off autopay or turn it back on, but doing so only kept the same credit card information.

Can anyone help me figure how to do so? I feel it should be easy, and usually I have no problem with online systems, but I'm coming up blank right now.

Thanks in advance!
On that screen bottom left there should be a link Manage my card just click that.

Thanks! Found it.