topic Re: PAYMENT INFOR in Get Support

PAYMENT INFOR

iramsharma — Wed, 05 Jan 2022 12:11:25 GMT

Hi,

I'm currently on $35 plan (1.5GB). I've been charged $39.25 from my bank account. Rewards have not been applied to the payment ($6). If you can please refund back my extra money that will be great for last two months.

Re: PAYMENT INFOR

missorange — Sat, 13 Apr 2019 20:57:45 GMT

you need to send private message to Mod team, they will make adjustment for you. the correct pmt dhiuld be (35-6reward) plus tax

Re: PAYMENT INFOR

NDesai — Sat, 13 Apr 2019 21:02:43 GMT

@iramsharma Please post a screenshot of your payment history from your self-serve account so we can see what happened. Make sure to hide any personal info. Rewards didn't apply is a very rare case.

Re: PAYMENT INFOR

Lieux — Sat, 13 Apr 2019 21:03:57 GMT

@iramsharma wrote:
Hi,

I'm currently on $35 plan (1.5GB). I've been charged $39.25 from my bank account. Rewards have not been applied to the payment ($6). If you can please refund back my extra money that will be great for last two months.

You can see the details of your payment on your self serve account tab PAYMENT and PAYMENT HISTORY. If you can’t see the rewards here write a message to the moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details they will help you. Waiting time is few hours to 2 days.

Re: PAYMENT INFOR

JackQuint — Sat, 13 Apr 2019 21:09:19 GMT

I'm assuming he was asking about to do a network reset:

Settings
General Tab
Backup & Reset
Network Settings
Network Settings Reset
Reset Settings (you will have to confirm this step)

Re: PAYMENT INFOR

Lieux — Sat, 13 Apr 2019 21:11:04 GMT

@JackQuint wrote:
I'm assuming he was asking about to do a network reset:

Settings
General Tab
Backup & Reset
Network Settings
Network Settings Reset
Reset Settings (you will have to confirm this step)

Why do you say that? It’s about payment issue here....