topic Re: Autopay in Get Support

Autopay

Idaken — Wed, 05 Jan 2022 12:11:23 GMT

I am on autopay. Account was disabled fixed yesterday by moderator and now disabled again today!!!!!! Require assistance and a fix

Re: Autopay

duffer900 — Sat, 13 Apr 2019 19:47:10 GMT

@Idaken wrote:
I am on autopay. Account was disabled fixed yesterday by moderator and now disabled again today!!!!!! Require assistance and a fix

Sadly, you will want to let the mods know again. Obviously let them know that is reoccurring

Re: Autopay

computergeek541 — Sat, 13 Apr 2019 19:48:27 GMT

@Idaken wrote:
I am on autopay. Account was disabled fixed yesterday by moderator and now disabled again today!!!!!! Require assistance and a fix

As you already know, if there is an issue specific to your account, you need a moderator to help you.

You can try reporting your phone as lost/stolen and then resume servcie a few moments later, but other than providing suggestiions such as that, there isn't anything anyone else can do for you. Also, check to see if you plan status is reported as actived inside your self-serve account.

Autopay

Idaken — Sat, 13 Apr 2019 20:20:17 GMT

I am on autopay. Account was disabled fixed yesterday by moderator and now disabled again today!!!!!! Require assistance and a fix

(identical threads merged by computergeek541)

Re: Autopay

RobertQc — Sat, 13 Apr 2019 20:08:47 GMT

@Idaken wrote:
I am on autopay. Account was disabled fixed yesterday by moderator and now disabled again today!!!!!! Require assistance and a fix

@Idaken

If its something the moderator team was working on then I suggest sending a message to the moderator team again. Click this to send them a message.

I assume you mean autopay from your title, not account disabled for logging in, so what is the current account status? I didn't even know you could see "disabled" in self serve, does it say suspended, plan expired, active, or?

If you post a screen shot of your account overview (minus personal details) we can get a better understanding.