topic Plan won’t renew in Get Support

Plan won’t renew

aarrizza — Wed, 05 Jan 2022 12:11:15 GMT

There is more then a sufficient amount, and when I view my transactions it says the plan went through. Although when I try and place a call, or call *611 it still says I don’t have an active plan @CS_Agent

Re: Plan won’t renew

Triguy — Thu, 19 Sep 2019 16:01:57 GMT

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. Also try adding a $1 payment.

Re: Plan won’t renew

aarrizza — Thu, 19 Sep 2019 16:08:52 GMT

That didn’t work unfortunately lol but thank you!

Re: Plan won’t renew

Anonymous — Thu, 19 Sep 2019 16:11:28 GMT

@aarrizza wrote:
That didn’t work unfortunately lol but thank you!

Did you try the extra dollar that was mentioned?

Check the last 4 digits of the SIM card physically on the card and compare to the self-serve last 4 digits just to make sure.

Re: Plan won’t renew

aarrizza — Thu, 19 Sep 2019 16:15:37 GMT

Yupp I did, nothing seems to be working and I need to make phone calls ugh

Re: Plan won’t renew

Triguy — Thu, 19 Sep 2019 16:25:57 GMT

Submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Plan won’t renew

Anonymous — Thu, 19 Sep 2019 16:29:38 GMT

@aarrizza wrote:
Yupp I did, nothing seems to be working and I need to make phone calls ugh

While you wait for moderator response, if you have decent wifi then you can get any one of those calling apps (voice over internet protocol VOIP) and make calls that way. Seems fongo and textnow are mentioned most often. I don't like the ads in textnow but nor have I paid for it.

Re: Plan won’t renew

aarrizza — Thu, 19 Sep 2019 16:34:36 GMT

Thanks so much! The mods fixed it for me yay lol

Re: Plan won’t renew

Anonymous — Thu, 19 Sep 2019 16:36:03 GMT

@aarrizza wrote:
Thanks so much! The mods fixed it for me yay lol

Wow. That was fast. Nice to see decent response times these days.