topic Re: I can't make a call in Get Support

I can't make a call

hongna — Wed, 05 Jan 2022 12:10:56 GMT

I make a local call and get a voice recorder " Sorry..... you don't have a long distance add on"

Re: I can't make a call

DanielleMarie — Thu, 19 Sep 2019 05:19:09 GMT

@hongna wrote:
I make a local call and get a voice recorder " Sorry..... you don't have a long distance add on"

What plan do you have?

Re: I can't make a call

WoozyPolarBear — Thu, 19 Sep 2019 05:20:36 GMT

Two things.

1. Are you sure it's a local call? Different phone companies have different geographical boundaries to what they consider local calls. Where are you call from and where are you calling to?

2. Are you dialing 1-area code plus the number. It shouldn't matter, but try again without putting in the 1 before the area code.

Re: I can't make a call

hongna — Thu, 19 Sep 2019 05:21:29 GMT

Very basic one, 50 min per month

Re: I can't make a call

DanielleMarie — Thu, 19 Sep 2019 05:22:09 GMT

@hongna wrote:
Very basic one, 50 min per month

Can you log in to your self serve account to make sure you still have minutes left?

Re: I can't make a call

hongna — Thu, 19 Sep 2019 05:23:31 GMT

Yes. I am call my home phone which is right besides me.

Re: I can't make a call

hongna — Thu, 19 Sep 2019 05:25:33 GMT

I have auto pay plan. and only used 3 mins so far.

Re: I can't make a call

WoozyPolarBear — Thu, 19 Sep 2019 05:27:49 GMT

check here:

https://localcallingguide.com/lca_rcdist.php

Re: I can't make a call

darlicious — Thu, 19 Sep 2019 05:35:39 GMT

@hongna wrote:
I make a local call and get a voice recorder " Sorry..... you don't have a long distance add on"

It is important for you to remember what plan you are on. You only have 50 incoming and outgoing texts and calling minutes...each. Your calling minutes are by the second but are rounded up to a minute. They start once you dial...so basically every time you pick up the phone it pretty much counts. Log into your account and find out how many you have left in "your plan" on the overview page. If there is nothing there you've used them up.

Re: I can't make a call

hongna — Thu, 19 Sep 2019 05:36:58 GMT

any idea?

Re: I can't make a call

darlicious — Thu, 19 Sep 2019 05:40:49 GMT

@darlicious wrote:
@hongna wrote:
I make a local call and get a voice recorder " Sorry..... you don't have a long distance add on"
It is important for you to remember what plan you are on. You only have 50 incoming and outgoing texts and calling minutes...each. Your calling minutes are by the second but are rounded up to a minute. They start once you dial...so basically every time you pick up the phone it pretty much counts. Log into your account and find out how many you have left in "your plan" on the overview page. If there is nothing there you've used them up.

You will often get that message if you don't put a "1" in front of the phone number your calling. Let the msg play out and continue your call. All minutes are Canada wide so being local or long distance doesn't matter. I suggest you buy the $5/500 min add on to supplement your plan and/Or change to the $15 plan with unlimited texts and incoming call and 100 outgoing. This can be done now or on your next renewal.

Re: I can't make a call

DanielleMarie — Thu, 19 Sep 2019 05:41:39 GMT

@hongna wrote:
I have auto pay plan. and only used 3 mins so far.

So is it just this one number you're having trouble with, since you were able to use 3 minutes?

Did you try with and/or without the 1 in front of the area code?

Are you able to text, etc?

Re: I can't make a call

hongna — Thu, 19 Sep 2019 05:44:14 GMT

Thank you every body. I found my problem. I forgot turn off my phone after call and used up all the mins. Thanks again, you guys are great.

Re: I can't make a call

Jb456 — Sun, 05 Apr 2020 02:35:50 GMT

Stay Safe!

Re: I can't make a call

darlicious — Thu, 19 Sep 2019 05:51:00 GMT

@hongna wrote:
Thank you every body. I found my problem. I forgot turn off my phone after call and used up all the mins. Thanks again, you guys are great.
That's unfortunate. Once you use up the texts just switch immediately to the $15 plan and monitor your outgoing minutes. Get your friends to call you or text numbers back telling them that you are available to take their call. Try the $5/500 min add on it rolls over every month til used up And it's great insurance against getting cut off mid call or running out before the end of 30 days. If you are set up on auto pay you get $2 off and a bonus 250mb of data too.

Re: I can't make a call

darlicious — Thu, 19 Sep 2019 06:00:24 GMT

@hongna Check out @Kateg post from yesterday (Still on the top title page) Re: Disable voicemail it has the instructions in the thread on how to do that and leave a msg for callers that your not taking msgs but to try calling back or texting saves having to waste time screening callers and checking voicemail if you don't have access to another phone to check your voicemail.

Re: I can't make a call

hongna — Thu, 19 Sep 2019 06:07:53 GMT

Thanks for your response. I just purchased $5/500mins. How long I have to waiteto be able to make a call?

Re: I can't make a call

GinYVR — Thu, 19 Sep 2019 06:10:55 GMT

@hongnaIt should be immediate.

Re: I can't make a call

hongna — Thu, 19 Sep 2019 06:19:47 GMT

something must be wrong! I still got the same voice response when I make a local call.

Re: I can't make a call

GinYVR — Thu, 19 Sep 2019 06:23:59 GMT

@hongnaMake sure you have followed this guide to purchase add ons by @srlawren

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974/highlight/true#M22572