topic Re: Service not working in Get Support

Service not working

Andreamunroe121 — Wed, 05 Jan 2022 12:10:54 GMT

My account is not working after I added my payment voucher this morning. I tried restarting my phone, taking the sim out, calling #611, nothing is reactivating my service

Re: Service not working

Anonymous — Fri, 12 Apr 2019 22:21:34 GMT

@Andreamunroe121 - In you self serve, do you see the voucer amount in your account balance? Does your self serve show that your plan is active?

Re: Service not working

Andreamunroe121 — Fri, 12 Apr 2019 22:22:40 GMT

It shows that I have applied the payment voucher and that my next auto pay is in May

Re: Service not working

Dunkgirl — Fri, 12 Apr 2019 22:23:20 GMT

@Andreamunroe121 wrote:
My account is not working after I added my payment voucher this morning. I tried restarting my phone, taking the sim out, calling #611, nothing is reactivating my service

@Andreamunroe121

Try the lost / stolen trick. Log into self serve. Click Plans & Addons. Click Lost/Stolen phone. Click Suspend service. Log out of self serve. Reboot phone. Wait 10 minutes. Log back in. Go back to the same place and say found phone. Reboot phone.

Try adding another payment, even $1.

Re: Service not working

Anonymous — Fri, 12 Apr 2019 22:24:46 GMT

@Andreamunroe121 - you can try the lost/found phone trick. In your self serve, report your phone as lost. Log out, wait a couple of minutes. Log back in and report it found. Then, restart your phone. This might get your account reset (as long as self serve shows your plan as active).

Re: Service not working

Lieux — Fri, 12 Apr 2019 23:11:33 GMT

@Andreamunroe121 wrote:
My account is not working after I added my payment voucher this morning. I tried restarting my phone, taking the sim out, calling #611, nothing is reactivating my service

If nothing help you can write a message to the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. Waiting time is few hours to 2 days. Be patient.