topic Re: msg: your account has already enough balance. in Get Support

msg: your account has already enough balance.

shakti — Wed, 05 Jan 2022 12:10:48 GMT

may be this is a new bug.

my plan is going to expire in 14 april.

i am on 25$ plan and having 10$ in my account +2 $ auto pay +1 $ referrals

while making one time payment website give me be error “your account has already enough balance”. as per me i still have to pay about 12$ to having my plan continue

but payment is not going through and i didn’t want to take risk of autopay failure.

plese find image.

thank

edited by computergeek541: image removed because it contains personal account information

Re: msg: your account has already enough balance.

missorange — Fri, 12 Apr 2019 20:35:32 GMT

good to know, I have not load any money so far, maybe need to tell MOD about this bug.

Re: msg: your account has already enough balance.

computergeek541 — Fri, 12 Apr 2019 20:35:33 GMT

@shakti I have deleted your picture from the message because it contains personally identifiable information about your account. You will still need to go into your account profile and delete the image from there as well.

Re: msg: your account has already enough balance.

popping — Fri, 12 Apr 2019 20:37:52 GMT

@shakti

What is your renewal date at the bottom of your overview page? April 14 or May 7?

PM self-serve did not let you add $12 in your account?

Call 611 from your phone to add fund using your autopay cc.

Re: msg: your account has already enough balance.

geopublic — Fri, 12 Apr 2019 20:40:44 GMT

@shakti wrote:
hi

may be this is a new bug.

my plan is going to expire in 14 april.

i am on 25$ plan and having 10$ in my account +2 $ auto pay +1 $ referrals

while making one time payment website give me be error “your account has already enough balance”. as per me i still have to pay about 12$ to having my plan continue

but payment is not going through and i didn’t want to take risk of autopay failure.

plese find image.

thank

edited by computergeek541: image removed because it contains personal account information

This is a public forum please blank out your account number from the pic that you posted.

What happens if you try to make the payment using *611 on your phone? Does it go through?

In any event login into your account and make sure that the AutoPay due date is the same as your Payment Due date. If it's not you need to contact the Moderator Team for help.

Re: msg: your account has already enough balance.

shakti — Fri, 12 Apr 2019 20:41:06 GMT

thanks

i have now removed images.

thanks once again

Re: msg: your account has already enough balance.

shakti — Fri, 12 Apr 2019 21:26:32 GMT

my plan is going to expire on 14 april

payment has gone through *911 but through website it was not going.

Re: msg: your account has already enough balance.

computergeek541 — Fri, 12 Apr 2019 21:28:39 GMT

@shakti wrote:
thanks

i have now removed images.

thanks once again

picture with your account number is still there

Re: msg: your account has already enough balance.

geopublic — Fri, 12 Apr 2019 21:28:52 GMT

@shakti wrote:
hi

my plan is going to expire on 14 april

payment has gone through *911 but through website it was not going.

@shaktiyou mean *611 Good to hear and thanks for the update.

Re: msg: your account has already enough balance.

shakti — Fri, 12 Apr 2019 22:50:59 GMT

my plan is going to expire on 14 april

payment has gone through *911 but through website it was not going.

Re: msg: your account has already enough balance.

Lieux — Fri, 12 Apr 2019 23:16:27 GMT

@shakti wrote:
hi

my plan is going to expire on 14 april

payment has gone through *911 but through website it was not going.

Not 911 but 611...do you have still problem? Your payment went through and is in your available funds?