topic Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use in Get Support

Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

WoozyPolarBear — Wed, 05 Jan 2022 12:10:48 GMT

I purchased the 400 min Canada & USA addon, but under the transaction history on my account, it says "Do_Not_Use" (See Image Below). Why am I not able to use this addon? Do I have to wait a certain amount of time before it is available or something?

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

Anonymous — Thu, 19 Sep 2019 03:50:11 GMT

@WoozyPolarBear

iirc the same thing is on the 200 minute add-on. Odd. Ignore it. Maybe restart the phone.

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

WoozyPolarBear — Thu, 19 Sep 2019 03:52:21 GMT

@Anonymous

This is showing up on the webpage on my laptop. Not sure how restarting the phone will affect anything here. But I'll give it a try I guess. I don't want to waste any of those minutes testing it for no reason. I'll just trust it works.

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

Anonymous — Thu, 19 Sep 2019 03:55:06 GMT

@WoozyPolarBear wrote:
@Anonymous

This is showing up on the webpage on my laptop. Not sure how restarting the phone will affect anything here. But I'll give it a try I guess. I don't want to waste any of those minutes testing it for no reason. I'll just trust it works.

Restarting the phone lets the phone be sure it receives what all programming the service is subscribed to. But if you haven't tested it then maybe you don't have to yet. When that time comes that you might call the states or elsewhere and it doesn't work then you can think oh right I could restart the phone. Then if it still doesn't work *then* start complaining. 🙂

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

WoozyPolarBear — Thu, 19 Sep 2019 03:57:27 GMT

I restarted the phone, and the feature in my transaction history still says "Do_Not_Use". I might just contact a moderator to have this fixed I guess.

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

popping — Thu, 19 Sep 2019 03:59:01 GMT

@WoozyPolarBear

Which plan do you have?

Is you plan have any minutes?

IIRC, you cannot add minutes add-on to a plan which does not have call minutes.

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

WoozyPolarBear — Thu, 19 Sep 2019 04:02:48 GMT

@popping

I have the $25 plan that includes 1 GB and unlimited Canada Talk and Text.

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

Anonymous — Thu, 19 Sep 2019 04:02:15 GMT

@WoozyPolarBear wrote:
I restarted the phone, and the feature in my transaction history still says "Do_Not_Use". I might just contact a moderator to have this fixed I guess.

I wasn't saying that restarting the phone would remove that description. Just ignore the description. It doesn't matter. If you can't make those calls then it matters. But you haven't tested it yet. So until you do...ignore it. My 200 minute add-on works fine and it still said that description months later in the payment history. It's passed into history now though 🙂

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

WoozyPolarBear — Thu, 19 Sep 2019 04:04:19 GMT

@Anonymous

Thank you for the reassurance. I'll just go on with the assumption that it will work. I guess if the call to Atlanta goes through, then it worked. Otherwise it will probably give me a "call cannot be completed" message or something I guess.

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

Anonymous — Thu, 19 Sep 2019 04:07:02 GMT

@WoozyPolarBear wrote:
@Anonymous
Thank you for the reassurance. I'll just go on with the assumption that it will work. I guess if the call to Atlanta goes through, then it worked. Otherwise it will probably give me a "call cannot be completed" message or something I guess.

It's $0.0375 per minute. Will it break the bank to do one call that connects just to satisfy your curiosity? 🙂

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

WoozyPolarBear — Thu, 19 Sep 2019 04:08:28 GMT

@Anonymous wrote:
@WoozyPolarBear wrote:
@Anonymous
Thank you for the reassurance. I'll just go on with the assumption that it will work. I guess if the call to Atlanta goes through, then it worked. Otherwise it will probably give me a "call cannot be completed" message or something I guess.
It's $0.0375 per minute. Will it break the bank to do one call that connects just to satisfy your curiosity? 🙂

It's not about the cost, I just don't want to bother my sister in Atlanta at this time of night. It's after midnight there and she works in the morning.

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

WoozyPolarBear — Thu, 19 Sep 2019 04:10:33 GMT

Ok, so I just called *611 and the feature is listed as being on my account, so fairly confident I'm good to go. Just still curious why it says "DO_NOT_USE". Must be some internal message for staff.

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

popping — Thu, 19 Sep 2019 04:10:48 GMT

@WoozyPolarBear

Wow... over $1000 in your account. You signed a 43 cycles contract with PM at $25/cycle by having so much money in your account.

Did you got those fund from the $25/$25 referral promo?

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

Anonymous — Thu, 19 Sep 2019 04:11:05 GMT

@WoozyPolarBear wrote:
@Anonymous wrote:
@WoozyPolarBear wrote:
@Anonymous
Thank you for the reassurance. I'll just go on with the assumption that it will work. I guess if the call to Atlanta goes through, then it worked. Otherwise it will probably give me a "call cannot be completed" message or something I guess.
It's $0.0375 per minute. Will it break the bank to do one call that connects just to satisfy your curiosity? 🙂
It's not about the cost, I just don't want to bother my sister in Atlanta at this time of night. It's after midnight there and she works in the morning.

1-404-659-2000

Here's the Hilton Atlanta. Something or someone will answer for your test. And the time of day doesn't matter.

Do you have any other add-ons...ie the 200 minute one?

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

WoozyPolarBear — Thu, 19 Sep 2019 04:20:42 GMT

@Anonymous

It works, thank you for the number. I hung up before speaking to someone at the hotel though. This is my only addon.

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

Anonymous — Thu, 19 Sep 2019 04:21:47 GMT

@WoozyPolarBear wrote:
@Anonymous
It works, thank you for the number. I hung up before speaking to someone at the hotel though. This is my only addon.

And now you see one minute on your overview counter right?

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

WoozyPolarBear — Thu, 19 Sep 2019 04:23:48 GMT

@popping wrote:
@WoozyPolarBear
Wow... over $1000 in your account. You signed a 43 cycles contract with PM at $25/cycle by having so much money in your account.

Did you got those fund from the $25/$25 referral promo?

Yes, all that money is from referrals. I signed up about 50 people at work in the past year. I just bought a bunch of SIM Cards off of some guy on ebay for $1/SIM and attached my referral code on them, and left them on the counter in the lunchroom/cafeteria. I work at a place with about 5000 employees.

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

WoozyPolarBear — Thu, 19 Sep 2019 04:24:25 GMT

@Anonymous wrote:
@WoozyPolarBear wrote:
@Anonymous
It works, thank you for the number. I hung up before speaking to someone at the hotel though. This is my only addon.
And now you see one minute on your overview counter right?

Correct, now have 399 minutes left on the addon. Thanks for the suggestion and tip.

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

popping — Thu, 19 Sep 2019 04:29:30 GMT

@WoozyPolarBear wrote:
@popping wrote:
@WoozyPolarBear
Wow... over $1000 in your account. You signed a 43 cycles contract with PM at $25/cycle by having so much money in your account.

Did you got those fund from the $25/$25 referral promo?
Yes, all that money is from referrals. I signed up about 50 people at work in the past year. I just bought a bunch of SIM Cards off of some guy on ebay for $1/SIM and attached my referral code on them, and left them on the counter in the lunchroom/cafeteria. I work at a place with about 5000 employees.

That is a great way to get referrals by handing out SIM card like business card.

Re: Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

WoozyPolarBear — Thu, 19 Sep 2019 04:36:04 GMT

@popping wrote:
@WoozyPolarBear wrote:
@popping wrote:
@WoozyPolarBear
Wow... over $1000 in your account. You signed a 43 cycles contract with PM at $25/cycle by having so much money in your account.

Did you got those fund from the $25/$25 referral promo?
Yes, all that money is from referrals. I signed up about 50 people at work in the past year. I just bought a bunch of SIM Cards off of some guy on ebay for $1/SIM and attached my referral code on them, and left them on the counter in the lunchroom/cafeteria. I work at a place with about 5000 employees.
That is a great way to get referrals by handing out SIM card like business card.

I have to admit I was happy with the response. My account balance is actually growing at about $30/month even AFTER my plan fee is deducted. Keep your eyes out for cheap SIM cards on ebay/Kijiji, etc and really go after the referrals during a promotion. I left about 100 SIM cards lying there, and 65 of those turned into signups. Of course a few people have dropped the service since then, but I still got the $25 promo credit, and still have over 50 active referrals.

When someone actually has the physical SIM card in their hand, they are much more likely to try out the service vs. just giving them a referral link/code.