topic Re: Mei in Get Support

Mei

rosalinedeveau — Wed, 05 Jan 2022 12:10:41 GMT

Put in wrong former mei number and it won't let us reset. How do I try to change it? On new activation

geopublic — Thu, 19 Sep 2019 02:12:00 GMT

@rosalinedeveau when porting a number best to use account number, name on account and the phone number and not the imei number.

If your card is activated best to click on the ? bottom right and submit a ticket and provide the correct info.

rosalinedeveau — Thu, 19 Sep 2019 02:25:05 GMT

Thanks. No account number as it was prepaid. Probably no mei on file just their son number.

TheGx — Thu, 19 Sep 2019 07:19:18 GMT

@rosalinedeveau wrote:
Thanks. No account number as it was prepaid. Probably no mei on file just their son number.

If your Public sim card working fine already, don't worry about updating the info. If not, then contact Moderators as others already advised.

will13am — Thu, 19 Sep 2019 14:13:47 GMT

@rosalinedeveau wrote:
Thanks. No account number as it was prepaid. Probably no mei on file just their son number.

Apparently, a lot of prepaid services hide the account number from customers but you can ask for it. I think 7/11 is one such provider.

geopublic — Thu, 19 Sep 2019 17:18:04 GMT

@rosalinedeveau wrote:
Thanks. No account number as it was prepaid. Probably no mei on file just their son number.

Who was your previous provider? If it was Speakout you need to use your PIN number because they do not use account numbers.