topic Re: Autopay not working in Get Support

Autopay not working

SherBear — Wed, 05 Jan 2022 12:10:32 GMT

I'm on an Autopay plan and have been for a while. This morning I go to use my phone and it is not working - please advise.

Re: Autopay not working

missorange — Fri, 12 Apr 2019 13:42:57 GMT

someone mentioned that the autopay is not working properly recently. So you can manually load your money and try it again. Besure to load money before due date in case if auto pay not working.

Re: Autopay not working

Alex888 — Fri, 12 Apr 2019 13:45:16 GMT

@SherBear There's a bug in the system the last few days. Try manually adding funds and clicking Reactivate account. If it doesn't activate you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Autopay not working

jotsang — Fri, 12 Apr 2019 13:47:07 GMT

@SherBear wrote:
I'm on an Autopay plan and have been for a while. This morning I go to use my phone and it is not working - please advise.

Quickest way to resume your service is to login to your self serve account or dial 611 and make a payment manually.,