topic Plan not active after payment in Get Support

Plan not active after payment

Joanforbes99 — Wed, 05 Jan 2022 12:10:26 GMT

I made payment 11 days ago acct is still showing the balance but no service

Re: Plan not active after payment

JaimeLaPizza — Fri, 12 Apr 2019 04:32:28 GMT

What does the phone say ? Any indication/message on its screen ?

Re: Plan not active after payment

Tony8 — Fri, 12 Apr 2019 04:42:37 GMT

I helped setup a SIM for my sister. She had the same or similar issue. The number was ported but no plan was selected.

She logged into her account and selected "change plan now", a chose a plan, and it worked.

Re: Plan not active after payment

mimmo — Fri, 12 Apr 2019 04:47:41 GMT

@Joanforbes99 try the lost stolen trick

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Plan not active after payment

JaimeLaPizza — Fri, 12 Apr 2019 04:47:52 GMT

@Tony8 "No plan was selected"... that would be detected by clicking on the "Overview" tab, and then clicking on the "Plan details" under the "Account status" header ?

Re: Plan not active after payment

geopublic — Fri, 12 Apr 2019 05:28:38 GMT

@Joanforbes99 wrote:
I made payment 11 days ago acct is still showing the balance but no service

Wow, are you saying that you haven't had service for 11 days? You need to contact the Moderator Team just click here to send a message to the moderators and they will help resolve the problem.

Good luck!!