topic Re: System issue: found in paying list in Get Support

System issue: found in paying list

maddie — Wed, 05 Jan 2022 12:10:14 GMT

I have paid for new 30 days 3 days ago, but it seems didn't be charged. I found that in my paying list show "system issue", Should I pay again? and my bank account doesn't have paid record. Does that mean the paying failed?

Re: System issue: found in paying list

Alex888 — Fri, 12 Apr 2019 00:18:27 GMT

@maddie Do you mean that you put funds in the account 3 days ago or that it was supposed to renew with autopay 3 days ago? What is your account status? Is your phone still working?

Re: System issue: found in paying list

bishamon — Fri, 12 Apr 2019 00:56:04 GMT

@maddie wrote:
I have paid for new 30 days 3 days ago, but it seems didn't be charged. I found that in my paying list show "system issue", Should I pay again? and my bank account doesn't have paid record. Does that mean the paying failed?

I would suggest checking your credit card records to see if you were charged. If you don't see it, you probably should try it again. If it was charged 3 days ago, I would suggest messaging the Moderator Team describing your payment issue.