topic Re: 24 hours no porting done in Get Support

24 hours no porting done

bayboy — Wed, 05 Jan 2022 12:10:10 GMT

waiting 24 hours for Service can not get human help

Re: 24 hours no porting done

computergeek541 — Wed, 18 Sep 2019 20:17:41 GMT

@bayboy wrote:
waiting 24 hours for Service can not get human help

Which carrier are you moving a number from? If it's from a landline provider, the benchmark that they aim for is completion within 48 hours. If you're moving a number over from another wireless carrrier, did you recieve a text message from Public Mobile about any problem with the phone number transfer?

Re: 24 hours no porting done

bayboy — Wed, 18 Sep 2019 20:21:44 GMT

terrible service will not allow me to submit a ticket

Re: 24 hours no porting done

bayboy — Wed, 18 Sep 2019 20:23:41 GMT

i do not need a rank i need help

Re: 24 hours no porting done

kb_mv — Wed, 18 Sep 2019 20:27:48 GMT

My port took about 48 hours. keep using your old sim until it doesn't work, this is when the port is complete. Switch to your PM sim and you should be good to go.

Edited to add: I also never received a text telling me it was done.

Re: 24 hours no porting done

bayboy — Wed, 18 Sep 2019 20:26:33 GMT

did not receive port complete " SMS confirmation yey since yesterday

Re: 24 hours no porting done

bayboy — Wed, 18 Sep 2019 20:27:36 GMT

lucky mobile closed my account

Re: 24 hours no porting done

bayboy — Wed, 18 Sep 2019 20:29:24 GMT

48 hours to port a number crazy i need my phone

Re: 24 hours no porting done

bayboy — Wed, 18 Sep 2019 20:30:32 GMT

wish i had known there is no support with public Mobile

Re: 24 hours no porting done

geopublic — Wed, 18 Sep 2019 20:31:26 GMT

@bayboy wrote:
lucky mobile closed my account

@bayboy If you are porting from Lucky and they closed your account your port should be complete. Try restarting your phone.

Re: 24 hours no porting done

dabr — Wed, 18 Sep 2019 20:33:29 GMT

@bayboy You need an active account in order to port in your number, so if your previous account is closed then you may need to contact them to see if you can retrieve your old number.

You can select a temporary number with PM in order to have a working phone for now.

Re: 24 hours no porting done

darlicious — Thu, 19 Sep 2019 09:04:33 GMT

If you have tried rebooting your phone and you have no services at all then you have to contact a moderator via Simon "?" and submit a ticket. If your lucky account was active when you ported your number then it wasn't provisioned correctly and only a mod can fix it. If you or lucky closed your account before you activated with pm and ported your number it will not port. You still need a mod but it is unlikely your activation would have been successful unless you had taken a temporary number and then tried to port. Simply put once you have submitted a ticket be patient the mods are taking about 24 hrs to get back to people...you can asked to be credited for your time without service.