topic Phone service deactivated! in Get Support

Phone service deactivated!

shahzad_naushad — Wed, 05 Jan 2022 12:10:05 GMT

Hello,

So my phone service is deactivated despite the fact that i am on an auto pay plan. I am really confused as to why would that happen? This is the message i get on my home screen.

"Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service."(image below)

Does this mean that auto pay is somehow turned off and i just need to pay the bill and turn it on?
Thanks

Re: Phone service deactivated!

Lieux — Thu, 11 Apr 2019 15:13:27 GMT

@shahzad_naushad wrote:
Hello,

So my phone service is deactivated despite the fact that i am on an auto pay plan. I am really confused as to why would that happen? This is the message i get on my home screen.

"Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service."(image below)

Does this mean that auto pay is somehow turned off and i just need to pay the bill and turn it on?
Thanks

Sorry for you but there is a problem with autopay for many customers....you need to reach the moderators here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem Waiting time is few hours to 2 days...

Re: Phone service deactivated!

NDesai — Thu, 11 Apr 2019 15:19:42 GMT

@shahzad_naushad If Moderator did not get in touch with you yet, try enabling/disabling the lost/stolen feature. It might trigger the renewal.

Re: Phone service deactivated!

geopublic — Thu, 11 Apr 2019 15:40:28 GMT

@shahzad_naushad wrote:
Hello,

So my phone service is deactivated despite the fact that i am on an auto pay plan. I am really confused as to why would that happen? This is the message i get on my home screen.

"Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service."(image below)

Does this mean that auto pay is somehow turned off and i just need to pay the bill and turn it on?
Thanks

If your phone is still working you can safely ignore this message it's for people that are not on AutoPay. If your phone stops working then it's an issue and you need to message the @CS_Agent .

Re: Phone service deactivated!

srlawren — Thu, 11 Apr 2019 16:54:57 GMT

@geopublic wrote:
If your phone is still working you can safely ignore this message it's for people that are not on AutoPay. If your phone stops working then it's an issue and you need to message the @CS_Agent .

@geopublic I see what you've tried to do here, to link directly to the compose private message to moderator team page:

However, Lithium (the software powering the community) seems to be overriding the URL when clicked based on the fact that it's also a tag. If you want to link directly to the compose page, don't include the "@" sign in your link text. Then it would appear like this:

...and you need to message the moderator_team

Which I got by doing this:

Re: Phone service deactivated!

dabr — Fri, 12 Apr 2019 19:25:59 GMT

@srlawren wrote:
@geopublic wrote:
If your phone is still working you can safely ignore this message it's for people that are not on AutoPay. If your phone stops working then it's an issue and you need to message the @CS_Agent .
@geopublic I see what you've tried to do here, to link directly to the compose private message to moderator team page:

However, Lithium (the software powering the community) seems to be overriding the URL when clicked based on the fact that it's also a tag. If you want to link directly to the compose page, don't include the "@" sign in your link text. Then it would appear like this:

...and you need to message the moderator_team

Which I got by doing this:

@srlawren Wish I had known that before because I did exactly the same as @geopublic and suggested to contact @CS_Agent elsewhere. Noted for fuure to leave out @. Thanks!