topic Re: Suspended Account in Get Support

Suspended Account

MichaelM7154 — Wed, 05 Jan 2022 12:09:54 GMT

I am on Autopay and my account says it is suspended. The card is active and has more than enough available funds. I logged in and did a manual payment of the amount owing but I still cannot make calls and the message still shows as inactive.

Re: Suspended Account

Alex888 — Thu, 11 Apr 2019 10:14:01 GMT

@MichaelM7154 Try adding a couple more dollars, then click Reactivate account. If it still doesn't reactivate you will need to contact the moderators, you can send them a private message here.

Re: Suspended Account

MichaelM7154 — Thu, 11 Apr 2019 10:16:38 GMT

Tried that and it did not work. How do I contact a moderator?

Re: Suspended Account

Alex888 — Thu, 11 Apr 2019 10:19:54 GMT

@MichaelM7154 Sorry, the link didn't paste. You can contact them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Suspended Account

LoreckAvery — Thu, 11 Apr 2019 12:26:24 GMT

Have you tried the good ole turning your phone off and then on again...I’m sure you have but I had to do that after I had the same issue yesterday!

Re: Suspended Account

Alex888 — Thu, 11 Apr 2019 12:28:10 GMT

@LoreckAvery That won't work if the account is suspended.

Re: Suspended Account

LoreckAvery — Thu, 11 Apr 2019 12:30:50 GMT

Sorry should clarify, after he’s made the payment I had to power off then on and it worked

Re: Suspended Account

MichaelM7154 — Thu, 11 Apr 2019 13:11:33 GMT

Tried that. Get the message that I don't have an active account. Is there an expected turn around time after ithe issue has been sent to the moderators?

Re: Suspended Account

geopublic — Thu, 11 Apr 2019 13:43:53 GMT

@MichaelM7154 wrote:
Tried that. Get the message that I don't have an active account. Is there an expected turn around time after ithe issue has been sent to the moderators?

It depends on how busy it gets, but typical turnaround is between 30 - 120 minutes.

Re: Suspended Account

Alex888 — Thu, 11 Apr 2019 14:29:21 GMT

@MichaelM7154 It can take the moderators between a few minutes and 2 days to respond. There have been quit a few account issues in the last few days so it may be a while.

Re: Suspended Account

mimmo — Thu, 11 Apr 2019 14:33:59 GMT

@MichaelM7154 have you tried the lost stolen trick?

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Suspended Account

Lieux — Thu, 11 Apr 2019 14:37:21 GMT

@geopublic wrote:
@MichaelM7154 wrote:
Tried that. Get the message that I don't have an active account. Is there an expected turn around time after ithe issue has been sent to the moderators?
It depends on how busy it gets, but typical turnaround is between 30 - 120 minutes.

You are very lucky when it's only 30-120 minutes...