topic Re: Can't purchase add on and can't view current plan details in Get Support

Can't purchase add on and can't view current plan details

mercurystar — Wed, 05 Jan 2022 12:09:53 GMT

I'm trying to purchase the 500 Canada wide add on minutes to my plan. I can see that I have been charged the $5 but my dashboard does not show that the add on has been applied to my plan, futhermore I can't actually view my plan details, every time I click on the "Plan and Add-Ons" I get the following message:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page

Re: Can't purchase add on and can't view current plan details

GR — Wed, 18 Sep 2019 16:24:18 GMT

@mercurystar on your overview page can you see where it says add ons of it shows your add on? If it's not there make sure you have 5$ on your available funds and go in purchase add on and purchase the 5$ add on

Re: Can't purchase add on and can't view current plan details

mercurystar — Wed, 18 Sep 2019 18:11:06 GMT

The money is already in my account:

This section doesn't show that I have the add on applied:

Re: Can't purchase add on and can't view current plan details

mercurystar — Wed, 18 Sep 2019 18:14:46 GMT

Nevermind its working now

Re: Can't purchase add on and can't view current plan details

chukdefatey — Wed, 18 Sep 2019 18:24:27 GMT

@mercurystar wrote:
Nevermind its working now

Since Public Mobile is a Pay Before Prepaid Service Providers, so buying an add on is a 2 step process. First you need to add/have money in your account and then you buy the add on.

Re: Can't purchase add on and can't view current plan details

mercurystar — Wed, 18 Sep 2019 18:26:41 GMT

Yes I understand, but I was getting an error on the screen where I would select the add on I wanted.

Re: Can't purchase add on and can't view current plan details

chukdefatey — Wed, 18 Sep 2019 18:29:20 GMT

@mercurystar wrote:
Yes I understand, but I was getting an error on the screen where I would select the add on I wanted.

FYI: If you have a credit card registered or have money available in your account you can use 611 from your PM Phone to make the Purchase.