topic Re: Locked out of account in Get Support

Locked out of account

lm1 — Wed, 05 Jan 2022 12:09:40 GMT

I'm locked out of my account. I've tried logging in. I've tried the 'forgot my password' link which failed to email me a password reset link 3 times. I've waiting 24 hours to reset my password again and not it's telling me I'm locked out of my account and I have to contact someone.

Also, it's taken a ridculous amount of time to find how to contact someone at Public Mobile, it shouldn't be this hard.

Please help.

Re: Locked out of account

kselmak — Wed, 18 Sep 2019 14:46:13 GMT

Hi @lm1

Please contact the moderators

Re: Locked out of account

TheGx — Wed, 18 Sep 2019 15:49:35 GMT

While you waiting for Moderator you can try using the SIMon bot by press the ? at bottom right of your screen, the SIMon bot might be able to reset your password for you.

Re: Locked out of account

cavemantoronto — Wed, 18 Sep 2019 21:58:01 GMT

@TheGx wrote:
While you waiting for Moderator you can try using the SIMon bot by press the ? at bottom right of your screen, the SIMon bot might be able to reset your password for you.

@lm1 This way will be faster because you don't have to wait for moderator to have you verify your identity.

Re: Locked out of account

lm1 — Thu, 19 Sep 2019 14:38:48 GMT

Thanks everyone. SImon wasn't able to reset my password for me. I'll be waiting 48 hours for a moderator.

Re: Locked out of account

computergeek541 — Thu, 19 Sep 2019 19:35:25 GMT

@lm1 wrote:
Thanks everyone. SImon wasn't able to reset my password for me. I'll be waiting 48 hours for a moderator.

SIMon can only give advice or allow you to contact the moderators and start a ticket. It can't make changes to your account.

Re: Locked out of account

darlicious — Fri, 20 Sep 2019 10:08:51 GMT

@lm1 wrote:
Thanks everyone. SImon wasn't able to reset my password for me. I'll be waiting 48 hours for a moderator.
The rate of issues has reduced in the last few days your wait shouldn't be too long. Periodically check your private mailbox for a message from the moderators.