topic Re: Incomming calls intermittently not getting through in Get Support

Incomming calls intermittently not getting through

matroisieme — Wed, 05 Jan 2022 12:09:29 GMT

Incomming phone call(or calls?) not received and wasn't transferred to voice mail this morning (phone on, no calls in account history). I spoke later to one of my interlocutors. They got a message saying ' no subscriber at this nunber' aroud 11:20.

The reception where I live is weak (at best RSRP:-100dBm, 21asu RSRQ: -11dB, SNR: 8.0 dB Telus (302220 )CGI:01DDB101. I get this problem intermittently as far as I am aware (support request #3778-2017).

Re: Incomming calls intermittently not getting through

will13am — Wed, 10 Apr 2019 19:17:53 GMT

@matroisieme, you might have troubleshooted your own problem. Weak signal causing intermittent connectivity can result in the weird behavior. You can try turning the phone off and calling yourself on a different phone and confirm calls going to voice mail.

Re: Incomming calls intermittently not getting through

matroisieme — Wed, 10 Apr 2019 19:24:52 GMT

Thanks for the suggestions, I already tried both. I do wonder if Telus is planning any improvements to signal strength in my area (Hull, Qc). Bell and Videotron (so probably Fizz too) signals are much stronger in my neighborhood.

Re: Incomming calls intermittently not getting through

srlawren — Wed, 10 Apr 2019 19:25:44 GMT

@matroisieme thanks for teaching me a new word I'd never seen/heard before to the best of my recollection. I definitely had to Google "interlocutor" to learn that it means "a person who takes part in a dialogue or conversation". Fancy.

Re: Incomming calls intermittently not getting through

srlawren — Wed, 10 Apr 2019 19:26:28 GMT

@matroisieme wrote:
Thanks for the suggestions, I already tried both. I do wonder if Telus is planning any improvements to signal strength in my area (Hull, Qc). Bell and Videotron (so probably Fizz too) signals are much stronger in my neighborhood.

@matroisiemesince you're in Hull I'm going to ask: what talk plan are you on?

Re: Incomming calls intermittently not getting through

matroisieme — Wed, 10 Apr 2019 19:36:26 GMT

Canada wide plan. I used 'interlocutor ' not knowing it seemed fancy. I am francophone and 'interlocuteur ' is a commun word in french. I posted in english in the hopes that I could get more answers.

Re: Incomming calls intermittently not getting through

srlawren — Wed, 10 Apr 2019 20:25:34 GMT

@matroisieme wrote:
Canada wide plan. I used 'interlocutor ' not knowing it seemed fancy. I am francophone and 'interlocuteur ' is a commun word in french. I posted in english in the hopes that I could get more answers.

@matroisieme no worries, it's just not a word I run into in my social circles I guess I need to befriend more fancophones! 🙂 Okay so the calling plan isn't the issue, I just wanted to rule that out. [Since Hull straddles the ON/QC border, it can cause issues for folks on Province-wide talk plans, if their phone happens to connect to a tower from the other province, which does happen.]