topic autopay issue in Get Support

autopay issue

jym6895 — Wed, 05 Jan 2022 12:09:12 GMT

i registered autopay. however, my plan is suspended because of not enough funds in my balance. how tyo reactivate my plan?

thanks

Re: autopay issue

Lieux — Wed, 10 Apr 2019 13:46:15 GMT

@jym6895 wrote:
i registered autopay. however, my plan is suspended because of not enough funds in my balance. how tyo reactivate my plan?
thanks

You need to reach the moderator for this problem because there is a lot of issue with autopay lately..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Give them details of your problem and be patient waiting time is few hours to 2 days.

Perhaps you can reactivate your plan with a manual payment.

Re: autopay issue

bishamon — Wed, 10 Apr 2019 13:47:22 GMT

@jym6895 wrote:
i registered autopay. however, my plan is suspended because of not enough funds in my balance. how tyo reactivate my plan?
thanks

I would suggest going back to your account setting to make sure the AutoPay has a valid credit card. If there is already a card registered there, I would suggest sending a message to the moderator to have a look at this. There was an issue on Monday regarding the funds going to zero even after the pay was put in.

Re: autopay issue

geopublic — Wed, 10 Apr 2019 13:50:17 GMT

@jym6895 wrote:
i registered autopay. however, my plan is suspended because of not enough funds in my balance. how tyo reactivate my plan?
thanks

Are you still able to use your phone?

Re: autopay issue

jym6895 — Wed, 10 Apr 2019 13:51:27 GMT

Re: autopay issue

geopublic — Wed, 10 Apr 2019 14:07:20 GMT

@jym6895 wrote:
no

Ok, so login into your account select the Payment tab and select the Onetime Payment option. Then try to add the required funds and see if your CC payment will go through. If it does then restart your phone and see if your phone is working. If the payment does not go through then there is an issue with your CC so try to remove the CC and add it again.

You should also notify the Moderator_Team just in case there is an internal system issue with your account.

Re: autopay issue

Alex888 — Wed, 10 Apr 2019 14:07:54 GMT

@jym6895 Try adding funds to your account click Reactivate my account. If payment doesn't go through and your account is still not active you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: autopay issue

jym6895 — Wed, 10 Apr 2019 14:09:39 GMT

thank you for all replys.

i did send a message to moderator.

Re: autopay issue

popping — Wed, 10 Apr 2019 14:11:33 GMT

@jym6895 wrote:
i registered autopay. however, my plan is suspended because of not enough funds in my balance. how tyo reactivate my plan?
thanks

To test your autopay credit card record, add $1 to your account. Your credit card record is working if your available fund goes up by $1 after adding $1.

When is your renewal date?

If PM system renew your plan early and broke your autopay, send a private message to moderator to fix it. PM knows about this issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437