topic Re: Entered incorrect email on sign-up, cannot access self-serve. in Get Support

Entered incorrect email on sign-up, cannot access self-serve.

clogan2 — Tue, 04 Jan 2022 17:51:59 GMT

When I helped my father sign up for a new account with PM, I accidentally entered his email incorrectly. Now, he can't access self-serve. I emailed PM for him, but they want the account number for authentication (I already provided them with a ton of other information to verify his identity). How do I get the account number when I can't login to self serve, and never got an initial activation email?

Re: Entered incorrect email on sign-up, cannot access self-serve.

7789849803 — Sun, 03 Apr 2016 20:40:48 GMT

Sorry to hear that you're having these problems, @clogan2. Our community moderator @Kalla_A may be able to help you further. Please wait for her to respond to you. You may also private message her your father's account details, for a faster response.

Re: Entered incorrect email on sign-up, cannot access self-serve.

Kalla_A — Sun, 03 Apr 2016 20:46:28 GMT

Hello @clogan2,

As @7789849803 suggested, please send me your father's phone number by private message. I would also need the correct email address to make the change.

Cheers 🙂

Kalla

Re: Entered incorrect email on sign-up, cannot access self-serve.

clogan2 — Mon, 04 Apr 2016 16:16:29 GMT

Thanks for the help! 🙂

Much quicker/more effective than emailing via the "Get Help" link at the top of this page 😕

Re: Entered incorrect email on sign-up, cannot access self-serve.

Micki14 — Tue, 02 Jan 2018 21:07:54 GMT

Please help me I am unable to acces my account ...when I was trying to edit my email I entered an incorrect one.

Re: Entered incorrect email on sign-up, cannot access self-serve.

CS_Agent — Tue, 02 Jan 2018 21:20:51 GMT

Hi @Micki14,

I'm sorry to hear about your Self-Serve!

If you send us a private message with your phone number and PIN number, we'll help you out with that 🙂

Saray

Re: Entered incorrect email on sign-up, cannot access self-serve.

Micki14 — Wed, 03 Jan 2018 16:11:57 GMT

Still waiting on a reply for this!

Re: Entered incorrect email on sign-up, cannot access self-serve.

mimmo — Wed, 03 Jan 2018 16:26:48 GMT

@Micki14 I would give it another couple hours or so. if you hear nothing by then i would private message the moderator team a second time.

Re: Entered incorrect email on sign-up, cannot access self-serve.

lyon — Thu, 25 Oct 2018 03:35:41 GMT

my email is no longer working. kc_shell@yahoo.com. Hence i could not complete creating my community access and since my phone is only data and no text, i was not able to create a self serve as i did not get a 6-digit code. My number is 2508805686

Please help.

Re: Entered incorrect email on sign-up, cannot access self-serve.

Dunkman — Thu, 25 Oct 2018 03:51:59 GMT

@lyon

Please remove your phone number ane personal information from your post since it is a public forum.

You will likely need help from moderator. It will take 2-3 days for response time.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: Entered incorrect email on sign-up, cannot access self-serve.

ethanm124816 — Tue, 30 Jun 2020 20:25:10 GMT

Hi, I have the same problem and don't know where to contact her. Does anyone know where I can get that information?

Re: Entered incorrect email on sign-up, cannot access self-serve.

computergeek541 — Tue, 30 Jun 2020 21:26:33 GMT

@ethanm124816 wrote:
Hi, I have the same problem and don't know where to contact her. Does anyone know where I can get that information?

Who are you trying to contact?

Moderators are contacted by opening at ticket by proceeding to https://publicmobile.ca.ada.support/chat/

Re: Entered incorrect email on sign-up, cannot access self-serve.

BEER — Thu, 02 Jul 2020 13:04:24 GMT

Since you entered a incorrect email you obviously could not confirm. Try registering again?