topic Re: Trouble Connecting To Network in Get Support

Trouble Connecting To Network

Reddawn — Wed, 05 Jan 2022 12:08:52 GMT

Phone: Samsung Galaxy S7

Unlocked Today

Completed Activation Today

Checked My account Everything looks fine.

Picked a new number option.

Cannot make calls or send text

Under network operators I have the choice to pick Public Mobile but when selected it prompts "Unable to connect, try again later"

APN Seem to have auto loaded.

Any help would be greatly appreciated.

Thank

Re: Trouble Connecting To Network

dabr — Tue, 17 Sep 2019 19:32:16 GMT

@Reddawn Have you tried rebooting your phone?

Re: Trouble Connecting To Network

GinYVR — Tue, 17 Sep 2019 19:32:29 GMT

@ReddawnTry swap the SIM card into another phone to see if the problem is a Public Mobile or a phone problem.

Re: Trouble Connecting To Network

Jb456 — Sun, 05 Apr 2020 01:05:28 GMT

Stay safe

Re: Trouble Connecting To Network

Reddawn — Tue, 17 Sep 2019 19:38:38 GMT

I have both soft and hard rebooted.

Unfortunately I don't have access to another unlocked phone.

Re: Trouble Connecting To Network

Reddawn — Tue, 17 Sep 2019 19:50:29 GMT

Still nothing. After network reset😅

Re: Trouble Connecting To Network

dabr — Tue, 17 Sep 2019 19:43:54 GMT

@Reddawn wrote:
I have both soft and hard rebooted.

Unfortunately I don't have access to another unlocked phone.

@Reddawn You might need to send a message to Moderator_Team via SIMon ? mark bubble bottom right of the screen, and type in 'get ticket' and then select 'contact us'.

Hearing back can be anywhere from 2-48 hours or more.

Re: Trouble Connecting To Network

Reddawn — Tue, 17 Sep 2019 19:49:41 GMT

Will they be able to connect this post with the ticket. It just that the ticket process didn't let me go into any detail about my issue. Unless I missed it.

Thanks

Re: Trouble Connecting To Network

dabr — Tue, 17 Sep 2019 19:55:36 GMT

@Reddawn wrote:
Will they be able to connect this post with the ticket. It just that the ticket process didn't let me go into any detail about my issue. Unless I missed it.

Thanks

That's a good question. Unfortunately I'm not sure, but one of the oracles or other users might have some idea. SIMon is supposed to allow for some of the information to be prefilled when submitting your ticket, if there was an option to select a problem.

Re: Trouble Connecting To Network

ChuckYeah — Tue, 17 Sep 2019 20:06:01 GMT

If you haven't sent the ticket yet, copy and paste the thread to be sure. However, they can find it if they look under your profile.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Trouble-Connecting-To-Network/m-p/427530/highlight/false#M83754

Your Profile:

Re: Trouble Connecting To Network

hycm53 — Tue, 17 Sep 2019 21:19:34 GMT

Click "Add" on "Access Point Names"

Enter "Public Mobile 2" for "Access Point Names"

Follow this website to enter APN settings:

https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-s7

After reset APN

Click "Public Mobile 2" on "Access Point Names"

Re: Trouble Connecting To Network

computergeek541 — Tue, 17 Sep 2019 22:41:31 GMT

@dabr wrote:
@Reddawn wrote:
Will they be able to connect this post with the ticket. It just that the ticket process didn't let me go into any detail about my issue. Unless I missed it.

Thanks
That's a good question. Unfortunately I'm not sure, but one of the oracles or other users might have some idea. SIMon is supposed to allow for some of the information to be prefilled when submitting your ticket, if there was an option to select a problem.

If you select "other" as the issue, you can type anything you like into the ticket form. However, by doing this, the issue might not get cetegorized properly.

Re: Trouble Connecting To Network

darlicious — Tue, 17 Sep 2019 22:54:59 GMT

@computergeek541 wrote:
@dabr wrote:
@Reddawn wrote:
Will they be able to connect this post with the ticket. It just that the ticket process didn't let me go into any detail about my issue. Unless I missed it.

Thanks
That's a good question. Unfortunately I'm not sure, but one of the oracles or other users might have some idea. SIMon is supposed to allow for some of the information to be prefilled when submitting your ticket, if there was an option to select a problem.
If you select "other" as the issue, you can type anything you like into the ticket form. However, by doing this, the issue might not get cetegorized properly.

@Reddawn In this situation especially when Simons options are vague I like to follow up with a pm to the moderators with the ticket ref# in the title and adding any pertinent information in the message and a reference to the my post and thread. Not sure if you can include a link in the msg to the mods. Including your acct pin often speeds up the back and forth msgs between you and the mod.

Re: Trouble Connecting To Network

Reddawn — Fri, 20 Sep 2019 01:08:08 GMT

In case anyone finds like post through Google.

Sent a message to the mods and issues were fixed in 24 hours.

Re: Trouble Connecting To Network

computergeek541 — Fri, 20 Sep 2019 02:10:28 GMT

@Reddawn wrote:
In case anyone finds like post through Google.

Sent a message to the mods and issues were fixed in 24 hours.

It's good to hear that you're up and running.I have reassigned the "solution" to the first person who suggested that you contact the moderators. Please do not assign these to yourself and they might play in a role in determining Community reward amounts.