topic Re: Sent mod team a message and never responded? in Get Support

Sent mod team a message and never responded?

popfred123 — Wed, 05 Jan 2022 12:08:47 GMT

How long until they respond?

Re: Sent mod team a message and never responded?

geopublic — Tue, 09 Apr 2019 13:40:56 GMT

@popfred123 wrote:
How long until they respond?

It can take up to 48 hours so be patient.

Re: Sent mod team a message and never responded?

Lieux — Tue, 09 Apr 2019 13:41:15 GMT

@popfred123 wrote:
How long until they respond?

There is a queue ..and usually it takes few hours to 2 days..be patient your turn will come.

Re: Sent mod team a message and never responded?

ShawnC13 — Tue, 09 Apr 2019 13:54:48 GMT

@popfred123 wrote:
How long until they respond?

How long ago did you send your message? Reply times are always varying, and is dependent on the number of current requests in front of you and how many moderators are currently working. Can be from minutes to 48 hours +. I haven't seen wait times of long durations lately.

Re: Sent mod team a message and never responded?

srlawren — Tue, 09 Apr 2019 20:42:03 GMT

@popfred123 wrote:
How long until they respond?

@popfred123 they've been super busy with this issue since yesterday morning: https://productioncommunity.publicmobile.ca/t5/Announcements/RESOLVED-System-issue-expired-select-customers-services/m-p/351278/highlight/true#M26156

Would you be able to tell us a bit about your question/issue? If it's related to the above issue then please see the announcement, but if it's something else maybe the community can help triage the issue.

Re: Sent mod team a message and never responded?

Dylan3 — Wed, 10 Apr 2019 07:04:03 GMT

There is a time frame that the moderation team is active on the weekdays and weekends

I suggest to check the moderation team page to see what hours they work on

And the moderation team can be busy too so you need to be patient and wait for a response from them