topic Re: Rewards for Community Engagement in Get Support

Rewards for Community Engagement

danie_ditz — Wed, 05 Jan 2022 12:08:45 GMT

How much do you get off your bill for community enagement, and how much must you engage? I mean I assume replying to one thread is not $1 off your bill, so does anyone know how it works? Does creating threads also apply? New to Public, and always looking for ways to save! 🙂

Re: Rewards for Community Engagement

Alex888 — Tue, 09 Apr 2019 06:18:13 GMT

@danie_ditzYou can read about rewards here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/General-Reward-Rules/ta-p/164

Knowone knows exactly how they calculate who gets which rewards, but the more you participate the more you're likely to get.

Re: Rewards for Community Engagement

RobertQc — Tue, 09 Apr 2019 06:21:46 GMT

@danie_ditz wrote:
How much do you get off your bill for community enagement, and how much must you engage? I mean I assume replying to one thread is not $1 off your bill, so does anyone know how it works? Does creating threads also apply? New to Public, and always looking for ways to save! 🙂

@danie_ditz

@Martin wrote:
Rewards are based on Bravos received, Bravos given, Accepted Solutions, ideas posted in the Public Lab, and ideas implemented from the Public Lab. Plus, posting new content, giving full and complete answers, and engaging in lively discussions. In summary, it's to acknowledge and reward efforts made to better this community.

The more you do, the less you get (time vs reward). It usually takes only a handful of helpful posts to get $1, but it takes 100's and 100's to get $15. To get $20 you must be for at least a year and in the top ranks. Just check things out and help as you can and you will see a reward.

I estimate it generally takes minutes to get $1 per month, about an hour per month to get $5, but 100+ hours to get $15.

Re: Rewards for Community Engagement

Anonymous — Tue, 09 Apr 2019 06:21:20 GMT

@RobertQc wrote:
@danie_ditz

@Martin wrote:
Rewards are based on Bravos received, Bravos given, Accepted Solutions, ideas posted in the Public Lab, and ideas implemented from the Public Lab. Plus, posting new content, giving full and complete answers, and engaging in lively discussions. In summary, it's to acknowledge and reward efforts made to better this community.

danie_ditz might want to know who the heck Martin is and why should he care what he has to say. (I know)

And danie_ditz, the Public Lab is no longer.

Re: Rewards for Community Engagement

RobertQc — Tue, 09 Apr 2019 06:22:16 GMT

@Anonymous wrote:
@RobertQc wrote:
@danie_ditz

@Martin wrote:
Rewards are based on Bravos received, Bravos given, Accepted Solutions, ideas posted in the Public Lab, and ideas implemented from the Public Lab. Plus, posting new content, giving full and complete answers, and engaging in lively discussions. In summary, it's to acknowledge and reward efforts made to better this community.
danie_ditz might want to know who the heck Martin is and why should he care what he has to say. (I know)
And danie_ditz, the Public Lab is no longer.

He is a legend 😉

Re: Rewards for Community Engagement

lanashirley7 — Tue, 09 Apr 2019 12:56:45 GMT

Thanks for the clear information. I am new to Public Mobile and am very impressed with the Community forum.

Re: Rewards for Community Engagement

SLOPES — Tue, 09 Apr 2019 12:58:18 GMT

I have been onthe forum for one month, and do not post often but try to help when I can. Many top users will comment with the help the poster needs before you can get there, but comment where you can (in a helpful manner) and you might be surprised. I wasnt going for any rewards and receieved the $1 in my first month.

Whats more importasnt than a small reward is keeping the community alie and helpful. We have a great proivider with good prices becuase it relies on this community involvement.

Re: Rewards for Community Engagement

SLOPES — Tue, 09 Apr 2019 12:59:10 GMT

@lanashirley7Its quite impressive and the mod team is extremely helpful.

Re: Rewards for Community Engagement

lanashirley7 — Tue, 09 Apr 2019 13:04:08 GMT

I couldn't agree more! I had a recent incident that was resolved very quickly do to helpful guidance from the Community and excellent work of the moderator.

Re: Rewards for Community Engagement

zork1984 — Tue, 09 Apr 2019 14:23:41 GMT

@SLOPES wrote:
Whats more importasnt than a small reward is keeping the community alie and helpful. We have a great proivider with good prices becuase it relies on this community involvement.

That's so true. I usually just check the forum every so often, and most of the time I see queries responded within minutes. In a way it is faster than calling into a call centre.

Re: Rewards for Community Engagement

troyfy — Tue, 09 Apr 2019 15:43:04 GMT

I was wondering the same thing! Is there a way to know when and if you hit these milestones? Or do you just have to contribute and hope you get that dollar community credit?

Re: Rewards for Community Engagement

Anonymous — Tue, 09 Apr 2019 15:47:18 GMT

@troyfy wrote:
I was wondering the same thing! Is there a way to know when and if you hit these milestones? Or do you just have to contribute and hope you get that dollar community credit?

There are no milestones. Just participate however much you like and maybe you'll get a little somethin' somethin' each month.

$1, $5, $10, $15. The $20 in all the promotional material is only for the so-called Oracles. The Oracles are by invite only.

Re: Rewards for Community Engagement

troyfy — Tue, 09 Apr 2019 15:58:07 GMT

It would just be nice to know when I get that $1 or $5. It sounds like a difference between minutes and hours spent in the community. Hours spent trying to achieve the $5 credit and failing seems like wasted time...

I was just hoping there might be a notification, like when you get the badges.

Re: Rewards for Community Engagement

Anonymous — Tue, 09 Apr 2019 16:23:10 GMT

@troyfy wrote:
It would just be nice to know when I get that $1 or $5. It sounds like a difference between minutes and hours spent in the community. Hours spent trying to achieve the $5 credit and failing seems like wasted time...
I was just hoping there might be a notification, like when you get the badges.

They seem to have abandoned the community reward badges.

Update: badges. Not sure if they're FOR Feb or just Mar.

As the joke goes...it's a better use of your time and more profitable to return bottles for deposit refund than to spend all the hours here.

So it's really about having an interest in helping people. The monetary reward is just a nice little thank you. The real reward (for me) is seeing people off with a working service by way of how I helped get them there.

This place ain't profitable for time spent.

Re: Rewards for Community Engagement

troyfy — Tue, 09 Apr 2019 16:09:31 GMT

Good point! I will go pick up bottles down by the river. I will help the environment and probably make more than being here.

Honestly, though this community is awesome! I hate how condescending the Tech people are when you have a problem with other mobile providers. Is your phone turned on? Did you insert the sim card properly? Asus phone? We don't sell those phones sir, please return it immediately and purchase a Fido phone!

Re: Rewards for Community Engagement

wetcoaster — Tue, 09 Apr 2019 16:14:53 GMT

@troyfy wrote:
It would just be nice to know when I get that $1 or $5. It sounds like a difference between minutes and hours spent in the community. Hours spent trying to achieve the $5 credit and failing seems like wasted time...
I was just hoping there might be a notification, like when you get the badges.

That implies that you are doing this for the money... 😉

A) Public Mobile does not disclose the exact formula for good reason.

B) I think the percentage of total posts in a month does play into the threshold between reward levels, so that can change until the last days of the month. March was a classic example for that - with the promos ending end of the month there was a spike in new members at the same time. So we might potentially have one more 10%er than in February?

Re: Rewards for Community Engagement

Anonymous — Tue, 09 Apr 2019 16:25:13 GMT

@troyfy wrote:
Good point! I will go pick up bottles down by the river. I will help the environment and probably make more than being here.
Honestly, though this community is awesome! I hate how condescending the Tech people are when you have a problem with other mobile providers. Is your phone turned on? Did you insert the sim card properly? Asus phone? We don't sell those phones sir, please return it immediately and purchase a Fido phone!

Well...sometimes y'just gotta ask the basic questions. People forget things. How often does a simple restart "fix" a problem?

Re: Rewards for Community Engagement

computergeek541 — Tue, 09 Apr 2019 16:58:33 GMT

@troyfy wrote:
I was wondering the same thing! Is there a way to know when and if you hit these milestones? Or do you just have to contribute and hope you get that dollar community credit?

There are no preset milestones for levels of participation required for each level. It changes from month to month.

Re: Rewards for Community Engagement

Pizzaeh — Tue, 09 Apr 2019 17:26:21 GMT

@troyfy wrote:
Good point! I will go pick up bottles down by the river. I will help the environment and probably make more than being here.
Honestly, though this community is awesome! I hate how condescending the Tech people are when you have a problem with other mobile providers. Is your phone turned on? Did you insert the sim card properly? Asus phone? We don't sell those phones sir, please return it immediately and purchase a Fido phone!

@Anonymous is right. We don't know the level of technical knowledge a person has when it comes to cellular phones and service. If the person doesn't provide enough details for their issue, the basic questions need to be asked.

Re: Rewards for Community Engagement

SD08 — Tue, 09 Apr 2019 17:27:29 GMT

@troyfy wrote:
Honestly, though this community is awesome! I hate how condescending the Tech people are when you have a problem with other mobile providers. Is your phone turned on? Did you insert the sim card properly? Asus phone?

@troyfy

Yes, it can sound condescending, but to be fair, the troubleshooting process has to cover the bases. Sometimes the simplest explanations can be the one that solves the issue. Not all customers are tech-savvy and they can miss seemingly obvious solutions. We even see that happen here in the forum. I would rather a tech-support agent go through the process and catch simple things than have them skip steps and possibly get into a more complicated procedure unnecessarily. There's a reason they ask these questions and it's not because they want to be condescending. From that perspective, it's a bit of a darned-if-you-do, darned-if-you-don't situation for the CSR.