topic Re: Payment due date incorrect in Get Support

Payment due date incorrect

Winland — Wed, 05 Jan 2022 12:08:35 GMT

Got a message on my phone from PM saying my payment next due day is April 11. This is incorrect as my last payment day was March 29 and I'm on a 30-day plan. Next payment due day should be around April 28. Sent a message to PM on my phone, but no reply. How can I sort this out?

Re: Payment due date incorrect

lolalan — Tue, 09 Apr 2019 03:31:56 GMT

Hi Winland,

Did you change your plan recently? That will effect your payment date.

Re: Payment due date incorrect

RobertQc — Tue, 09 Apr 2019 03:33:03 GMT

@Winland wrote:
Got a message on my phone from PM saying my payment next due day is April 11. This is incorrect as my last payment day was March 29 and I'm on a 30-day plan. Next payment due day should be around April 28. Sent a message to PM on my phone, but no reply. How can I sort this out?

@Winland This is a known bug, but supposed to have been fixed earlyer today, you're just going to have to wait for the mods to respond / fix it. Sorry

Re: Payment due date incorrect

Alex888 — Tue, 09 Apr 2019 03:33:27 GMT

@Winland You can't send them a message on the phone, they won't respond to text replies. A few people have had poblems with account renewal, you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
There response time is a few hours to 2 days.

Re: Payment due date incorrect

Anonymous — Tue, 09 Apr 2019 03:34:46 GMT

@Alex888 wrote:
A few people have had poblems with account renewal,

There's the understatement for the day. 🙂

Re: Payment due date incorrect

JaimeLaPizza — Tue, 09 Apr 2019 03:34:47 GMT

How long has it been since contacted a moderator ? I've seen it may sometimes take 48 hours to get an answer. Maybe their working hours were over when you contacted them ?

Moderators are available:

Monday to Friday from 9 AM to 9 PM Eastern time.
Saturday and Sunday from 9 AM to 7:30 PM Eastern time.

Re: Payment due date incorrect

RobertQc — Tue, 09 Apr 2019 03:36:29 GMT

@JaimeLaPizza wrote:
How long has it been since contacted a moderator ? I've seen it may sometimes take 48 hours to get an answer. Maybe their working hours were over when you contacted them ?
Moderators are available:
Monday to Friday from 9 AM to 9 PM Eastern time.
Saturday and Sunday from 9 AM to 7:30 PM Eastern time.

@JaimeLaPizza @computergeek541 has advised me their hours have changed, extended for the better!

Monday-Friday 8am-12am (EDT) and Satuday-Sunday 8AM-10PM (EDT)

Re: Payment due date incorrect

Winland — Tue, 09 Apr 2019 03:37:38 GMT

In fact, just signed on to my account, and saw my next payment due date would be April 28 on Plan Details. So it must be something wrong in the phone message from PM.

Re: Payment due date incorrect

JaimeLaPizza — Tue, 09 Apr 2019 03:39:04 GMT

@RobertQc wrote:
@JaimeLaPizza wrote:
How long has it been since contacted a moderator ? I've seen it may sometimes take 48 hours to get an answer. Maybe their working hours were over when you contacted them ?
Moderators are available:
Monday to Friday from 9 AM to 9 PM Eastern time.
Saturday and Sunday from 9 AM to 7:30 PM Eastern time.
@JaimeLaPizza @computergeek541 has advised me their hours have changed, extended for the better!

Monday-Friday 8am-12am (EDT) and Satuday-Sunday 8AM-10PM (EDT)

@RobertQc @computergeek541 Extended hours, OK, that is good news. Someone should tell PM to update this page https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: Payment due date incorrect

RobertQc — Tue, 09 Apr 2019 03:43:29 GMT

@JaimeLaPizza wrote:
@RobertQc wrote:
@JaimeLaPizza wrote:
How long has it been since contacted a moderator ? I've seen it may sometimes take 48 hours to get an answer. Maybe their working hours were over when you contacted them ?
Moderators are available:
Monday to Friday from 9 AM to 9 PM Eastern time.
Saturday and Sunday from 9 AM to 7:30 PM Eastern time.
@JaimeLaPizza @computergeek541 has advised me their hours have changed, extended for the better!

Monday-Friday 8am-12am (EDT) and Satuday-Sunday 8AM-10PM (EDT)
@RobertQc @computergeek541 Extended hours, OK, that is good news. Someone should tell PM to update this page https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

@JaimeLaPizza AGREED! How do I bravo you twice?

I reporeted it

Re: Payment due date incorrect

Winland — Tue, 09 Apr 2019 03:45:03 GMT

@RobertQc @Alex888

Thanks for your speedy replies and information. Guess I'm gonna wait for a day or two, before contacting mods.

Thank you all who replied and provided helpful hints and suggestions!

Re: Payment due date incorrect

Anonymous — Tue, 09 Apr 2019 03:52:13 GMT

Y'gotta dig ridiculously deep for it but I knew I had seen it around somewhere.

Moderator hours

Re: Payment due date incorrect

lolalan — Tue, 09 Apr 2019 03:52:45 GMT

The moderator team may be able to help you. The moderator team can be reached via private message using this link.