topic Re: Odd one. Galaxy S10e no network connection in Get Support

Odd one. Galaxy S10e no network connection

CamDarling20 — Wed, 05 Jan 2022 12:08:26 GMT

So i've got a PM sim in a Galaxy S10e IMEI xxxxxxxxxxxxxxxxxxxxx

It should be compatible given the frequencies

SIM does work in another phone

Tried manual APN settings,

Tried reset network settings

Tried re-inserting the sim

Tried turning the phone off for 5 minutes, re-inserting the sim

Nothing...

I've heard about the iphone safari browsing history data blocking access to new networks, but i've never heard of something like that happening on an android phone

Phone has worked with other sims before

I'm stumped, reaching out for ideas

edited by computergeek541: device information removed (could be used for number porting purposes)

Re: Odd one. Galaxy S10e no network connection

kellykellz — Tue, 17 Sep 2019 14:59:39 GMT

I've read online that many people are having network conectivity issues with Samsung S10 regardless of the cell phone network.

I you have a warranty on your phone I would suggest returning it for a new one, its a known bug in that model of phone.

Re: Odd one. Galaxy S10e no network connection

Lemony_Snicket — Tue, 17 Sep 2019 15:30:13 GMT

Is there a network reset option? That might fix the problem. I read about it working for LG phones anyway.

Re: Odd one. Galaxy S10e no network connection

hycm53 — Tue, 17 Sep 2019 16:54:22 GMT

@CamDarling20 wrote:
So i've got a PM sim in a Galaxy S10e IMEI xxxxxxxxxxxxxxxxxxxxx
It should be compatible given the frequencies

SIM does work in another phone
Tried manual APN settings,
Tried reset network settings
Tried re-inserting the sim
Tried turning the phone off for 5 minutes, re-inserting the sim
Nothing...

I've heard about the iphone safari browsing history data blocking access to new networks, but i've never heard of something like that happening on an android phone

Phone has worked with other sims before
I'm stumped, reaching out for ideas

How to Fix “Mobile Network Not Available” Error on Galaxy S10, S10E and S10 Plus:

https://www.getdroidtips.com/how-to-fix-mobile-network-not-available-error-on-galaxy-s10-s10e-and-s10-plus/

Hopefully can help you.

Re: Odd one. Galaxy S10e no network connection

geopublic — Tue, 17 Sep 2019 19:00:00 GMT

@CamDarling20 wrote:
So i've got a PM sim in a Galaxy S10e IMEI xxxxxxxxxxxxxxxxxxxxx
It should be compatible given the frequencies

SIM does work in another phone
Tried manual APN settings,
Tried reset network settings
Tried re-inserting the sim
Tried turning the phone off for 5 minutes, re-inserting the sim
Nothing...

I've heard about the iphone safari browsing history data blocking access to new networks, but i've never heard of something like that happening on an android phone

Phone has worked with other sims before
I'm stumped, reaching out for ideas

edited by computergeek541: device information removed (could be used for number porting purposes)

@CamDarling20 Sounds like to only option remaining is doing a hard reset (factory reset) on your device to see if it fixes the issue.

Re: Odd one. Galaxy S10e no network connection

CamDarling20 — Wed, 18 Sep 2019 01:42:47 GMT

Yes, this looks like the probable cause Apparently this phone is riddled with bugs, patches came out over the summer but didn't fix all the issues Thank you!

Re: Odd one. Galaxy S10e no network connection

CMOADMIN — Wed, 18 Sep 2019 05:34:35 GMT

Have you tried to enter your settings on your phone, and update your Android version ie "check for updates"?.

Also have you set your APN properly?

Re: Odd one. Galaxy S10e no network connection

computergeek541 — Wed, 18 Sep 2019 05:38:58 GMT

@CMOADMIN wrote:
Have you tried to enter your settings on your phone, and update your Android version ie "check for updates"?.

Also have you set your APN properly?

APN settings are only for data use. Incorrect or even blank APN settings would not prevent a connection to the cellular network.

Re: Odd one. Galaxy S10e no network connection

GinYVR — Wed, 18 Sep 2019 05:48:45 GMT

@CamDarling20Since the phone is so new, I suggest take it to one of the local Samsung stores to get the people there a once over.. they might offer you a replacement on the spot.

The Public Mobile SIM works fine on another phone right?