topic Re: different billing date in Get Support

different billing date

sintija77 — Wed, 05 Jan 2022 12:08:26 GMT

Hello,

I have AutoPay set for my account. Payemnt would be coming out of my credit card on 27th of each month. Today I received text msg from Public mobile that my payment due date is april 11th. Why would my payment day be so early?

thank you

Re: different billing date

ZfromVanC — Mon, 08 Apr 2019 23:42:53 GMT

There have been a lot of billing issues today. I would suggest messaging a Moderator and they will help you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep in mind they're quite busy, so it may take up to 48 to hear a response back from them.

Although, I should remind you that if you have a 30 day plan, then your pay date will not be on the exact same day each month. Since some months have 29 or 31 days, your renew date may differ slightly from month to month. Is it possible that you've been with PM long enough for it to creep from the 27th to the 11th?

Re: different billing date

Lieux — Mon, 08 Apr 2019 23:50:08 GMT

@sintija77 wrote:
Hello,
I have AutoPay set for my account. Payemnt would be coming out of my credit card on 27th of each month. Today I received text msg from Public mobile that my payment due date is april 11th. Why would my payment day be so early?
thank you

Can you see which date is in your self serve account for the renewal? If it's the good date near of the 27th...everything will be ok.

Re: different billing date

cavemantoronto — Tue, 09 Apr 2019 00:01:06 GMT

@sintija77 wrote:
Hello,
I have AutoPay set for my account. Payemnt would be coming out of my credit card on 27th of each month. Today I received text msg from Public mobile that my payment due date is april 11th. Why would my payment day be so early?
thank you

It's not really due. Public Mobile had many problems today. Moderator said they are working on it Does your service still work?

Re: different billing date

sintija77 — Tue, 09 Apr 2019 02:05:18 GMT

my phone worked, but my mom;s phone got locked out of service. had to find puk code to reactivet sim card

Re: different billing date

mik101 — Thu, 11 Apr 2019 09:52:06 GMT

I also got the April 11th notification a few days ago but my renewal date is May 1st. Auto-pay says May 7th so that's screwed up too.

I PMd the mods about that, but I'm working on the road with my cell being my primary communication device. So if it does deactivate sometime today even though they billed me less than two weeks ago for the 30 days, I'm going to be VERY unhappy.

Re: different billing date

selva1 — Sun, 05 May 2019 03:39:16 GMT

I had the same issue that the above user was having with the payment date and autopay date conflicting. I also cancelled autopay and readded it, and the dates got fixed and realigned.

Re: different billing date

oberon — Thu, 27 Feb 2020 17:23:42 GMT

My online account states, "Payment Due Date (One-Time Payment): Mar 15, 2020", which is as expected.

However, I just received a text message which asserts that my upcoming payment is due Mar 1st. Two weeks early. Is this a glitch that I can just ignore?

Re: different billing date

RickB — Thu, 27 Feb 2020 17:28:39 GMT

Are you on your public mobile my account page? I as a rule Trust the text messages but I always check online on the public mobile site, cheers hope that helps good luck 🙂

Re: different billing date

SynnSalvator — Thu, 27 Feb 2020 17:39:36 GMT

Just received the same text. Just paid my bill not to long ago so also hoping it's a very bad glitch.