topic Re: change phone number in Get Support

change phone number

tonyluckyboy — Wed, 05 Jan 2022 12:08:08 GMT

its been 3 weeks im trying to change my phone number and the message i receive its always the same: phone number change failed...my account is active...please help me...

Re: change phone number

Jb456 — Sun, 05 Apr 2020 01:00:33 GMT

Stay safe

Re: change phone number

Anonymous — Tue, 17 Sep 2019 04:00:02 GMT

@tonyluckyboy wrote:
its been 3 weeks im trying to change my phone number and the message i receive its always the same: phone number change failed...my account is active...please help me...

You can only change your number once per 30 day term.

Perhaps try a different browser or clear cache or use incognito/privacy mode.

Edit: ninja'd

Re: change phone number

Rockdaddy22 — Tue, 17 Sep 2019 04:28:29 GMT

Sounds like you need to contact a moderator to help you out.

Re: change phone number

popping — Tue, 17 Sep 2019 05:05:07 GMT

@tonyluckyboy

You can only change phone number once per 30 days.

But you can port a number to PM without the 30 days limitation.

I had port two numbers to the same PM account with 2 weeks in between.

Re: change phone number

davincial — Tue, 17 Sep 2019 05:55:01 GMT

There are 2 ways you can change your new

1) either get a new number which you can do once every 30 days

2) transfer your old number for which you would have to send a private message to the moderator

hope this helps!

Re: change phone number

computergeek541 — Tue, 17 Sep 2019 06:57:01 GMT

@davincial wrote:
There are 2 ways you can change your new
1) either get a new number which you can do once every 30 days

2) transfer your old number for which you would have to send a private message to the moderator

hope this helps!

Generally, customers do not need to contact moderators to port in a phone number, a number coming from a prepaid Koodo account being the main exception.

Re: change phone number

Anonymous — Tue, 17 Sep 2019 15:07:26 GMT

@computergeek541 wrote:
@davincial wrote:
There are 2 ways you can change your new
1) either get a new number which you can do once every 30 days

2) transfer your old number for which you would have to send a private message to the moderator

hope this helps!
Generally, customers do not need to contact moderators to port in a phone number, a number coming from a prepaid Koodo account being the main exception.

Now that's a hedge word. "Main". 🙂 Isn't there also like a PC Mobile or something? Also I gather TextNow.