topic Re: Urgent! Why my service suspended? in Get Support

Urgent! Why my service suspended?

xiaohanl — Wed, 05 Jan 2022 12:07:51 GMT

Hi, I want to ask why my service been suspended?

I signed up an auto pay for my plan for months and today my plan has been suspended.

I don't have any phone or internet servicce at all!

Please check urgently! thanks!

Re: Urgent! Why my service suspended?

Lieux — Mon, 08 Apr 2019 17:42:08 GMT

@xiaohanl wrote:
Hi, I want to ask why my service been suspended?

I signed up an auto pay for my plan for months and today my plan has been suspended.

I don't have any phone or internet servicce at all!

Please check urgently! thanks!

There is a problem today with many accounts... you are not alon and PM knows about it...just have to be patient now..

Re: Urgent! Why my service suspended?

missorange — Mon, 08 Apr 2019 17:42:19 GMT

which plan do you have?

Re: Urgent! Why my service suspended?

missorange — Mon, 08 Apr 2019 17:43:40 GMT

@Lieux oh, really?

Re: Urgent! Why my service suspended?

frankmobilepm — Mon, 08 Apr 2019 17:44:10 GMT

Experience the similar issue as well.

Re: Urgent! Why my service suspended?

Lieux — Mon, 08 Apr 2019 17:44:22 GMT

@missorange wrote:
@Lieux oh, really?

Many messages with account suspended...

Re: Urgent! Why my service suspended?

xiaohanl — Mon, 08 Apr 2019 17:45:38 GMT

Thanks for your reply. Please provide an estimated time of solution....

My everything rely on my cell phone!!!!!

Re: Urgent! Why my service suspended?

Anonymous — Mon, 08 Apr 2019 17:48:35 GMT

@Lieux wrote:
@missorange wrote:
@Lieux oh, really?
Many messages with account suspended...

@Lieux, @missorange

I've seen it said a couple times...we don't actually know if they know. PM is notoriously silent when it comes to system problems.

Clearly it's a problem, but they don't tell us nothin'. Maybe Oracles are being informed I dunno.

Re: Urgent! Why my service suspended?

Lieux — Mon, 08 Apr 2019 17:49:58 GMT

@Anonymous I don't remember which oracle said that he had already informed PM but he did...

Re: Urgent! Why my service suspended?

popping — Mon, 08 Apr 2019 17:50:12 GMT

@xiaohanl wrote:
Thanks for your reply. Please provide an estimated time of solution....

My everything rely on my cell phone!!!!!

There are 11 moderators logged in the forum ATM.

I hope that the wait time may be short. Nothing you can do ATM but wait.

Re: Urgent! Why my service suspended?

Anonymous — Mon, 08 Apr 2019 17:55:39 GMT

@Lieux wrote:
@Anonymous I don't remember which oracle said that he had already informed PM but he did...

And I tagged mods and Dave (curiously no Alan_K) to let them know that there might be trend. But that doesn't mean they've noticed or cared.

Re: Urgent! Why my service suspended?

pqueenan — Mon, 08 Apr 2019 17:59:37 GMT

Mine was too. To get back on login and do a manual payment. Got my phone working again. BUT I notice that my Loyalties were not acknowledged. Waiting for a response from Public Mobile.

Re: Urgent! Why my service suspended?

pqueenan — Mon, 08 Apr 2019 18:01:13 GMT

Mine was too. Login and do a manula payment. Not sure why auto payment failed.

Re: Urgent! Why my service suspended?

SLOPES — Mon, 08 Apr 2019 18:02:36 GMT

If you go to your account you can make a manual payment and reactiviate phone.

Re: Urgent! Why my service suspended?

pqueenan — Mon, 08 Apr 2019 18:03:48 GMT

Just make sure that your loyalites get applied. Mine did not when I did this. Waiting for a response from PM.

Re: Urgent! Why my service suspended?

VMAX — Mon, 08 Apr 2019 19:16:02 GMT

Another massive xxxxxxx from Public Mobile!

One of my friend's accounts is affected too.

As if like latest Quebec-wide problem was not enough to maintain their reputation. Bravo!

edited by computergeek541 to remove wording contrary to community terms of service

Re: Urgent! Why my service suspended?

xiaohanl — Mon, 08 Apr 2019 18:12:43 GMT

I just did a manual payment and my service come back.

However, my discounts hasn't applied on this payment (auto pay$2 + refer friend$1+ loyalty$ 4)!!!!

I want to know when this discount will be reimbursed to me?! And when the auto pay function will be fixed?

I don't want to exp this every month!!!

Re: Urgent! Why my service suspended?

Lieux — Mon, 08 Apr 2019 18:13:30 GMT

@xiaohanl wrote:
I just did a manual payment and my service come back.

However, my discounts hasn't applied on this payment (auto pay$2 + refer friend$1+ loyalty$ 4)!!!!

I want to know when this discount will be reimbursed to me?! And when the auto pay function will be fixed?

I don't want to exp this every month!!!

Ask to the moderator for that...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

Re: Urgent! Why my service suspended?

David11 — Mon, 08 Apr 2019 18:14:30 GMT

I made the payment to activate my plan, text and talk is fine but no data. What the hell?!

Re: Urgent! Why my service suspended?

Lieux — Mon, 08 Apr 2019 18:16:01 GMT

@David11 wrote:
I made the payment to activate my plan, text and talk is fine but no data. What the hell?!

Check your APN again..??