topic Re: 1 844 number issue - Can't call to Toll Free number in Get Support

1 844 number issue - Can't call to Toll Free number

monocycliste — Tue, 04 Jan 2022 17:51:52 GMT

Hello,

I'm trying to call a 1 844 toll free number but I get an automatic messgae saying my plan doesn't cover this call.

I have province wide calling, so it's treating it either as Canadian or US call... but should be included anyhow. I've researched on this issue and found I wasn't the only one having this problem and that PM should be looking into it.

I'm posting about it so PM knows there are more customers with this issue. Is it going to be fixed anytime soon?

Thank you

Re: 1 844 number issue - Can't call to Toll Free number

7789849803 — Thu, 31 Mar 2016 18:43:28 GMT

I know this issue has been discussed on the community before. I believe @Jeremy_M was researching it?

Re: 1 844 number issue - Can't call to Toll Free number

Mary_M — Thu, 31 Mar 2016 19:44:03 GMT

Good afternoon @monocycliste !

I am very sorry to hear about this inconvenience. This is actually a known issue, can you please send me your phone number via private message and I will gladly look into this ?

Thank you 🙂

-Mary

Re: 1 844 number issue - Can't call to Toll Free number

srlawren — Thu, 31 Mar 2016 20:04:36 GMT

Thanks for looking into this, @Mary_M. A number of folks have run into this issue, so anything that your team can do to help expedite this issue would be wonderful.

Re: 1 844 number issue - Can't call to Toll Free number

Mary_M — Thu, 31 Mar 2016 20:07:18 GMT

It was my pleasure @srlawren. That's what I am here for ! 🙂

Re: 1 844 number issue - Can't call to Toll Free number

biros — Fri, 15 Apr 2016 16:46:54 GMT

It seems to have been quite some time since this was originally reported... but it seems the problem still persists (globally, or is it just for me?)

I am trying to contact UP Union Pearson Express customer service at:

1-844-GET-ON-UP (438-6687)

And I get the message "Sorry, we cannot complete your call. You don't have an active long distance add-on and this call isn't covered by your plan. Get an add-on by dialing *611."

Is this (selective toll free access) a permanent, long term, or temporary situation?

Thank you for insight.

-s-

Re: 1 844 number issue - Can't call to Toll Free number

7789849803 — Fri, 15 Apr 2016 16:57:55 GMT

@Kalla_A Would you be able to respond to the question in the last post above?

Re: 1 844 number issue - Can't call to Toll Free number

Kalla_A — Fri, 15 Apr 2016 18:30:25 GMT

Hello @7789849803 and @biros,

This a temporary issue that we are currently working on.

We do have a temporary workaround for it, which is adding a LD add-on. I have done so for you @biros.

Cheers,

Kalla

Re: 1 844 number issue - Can't call to Toll Free number

7789849803 — Fri, 15 Apr 2016 19:10:52 GMT

Thanks for your response, @Kalla_A!

Re: 1 844 number issue - Can't call to Toll Free number

Kalla_A — Fri, 15 Apr 2016 19:44:49 GMT

You're very much welcome @7789849803!

Cheers,

Kalla

Re: 1 844 number issue - Can't call to Toll Free number

srlawren — Fri, 15 Apr 2016 22:11:39 GMT

That's a good workaround @Kalla_A, providng a lond distance add-on for the customer.

Re: 1 844 number issue - Can't call to Toll Free number

biros — Sat, 16 Apr 2016 00:51:04 GMT

Confirmed issue resolved. tnx

Re: 1 844 number issue - Can't call to Toll Free number

NDesai — Sat, 16 Apr 2016 01:51:02 GMT

@biros Good to hear. Thanks for your update.

Re: 1 844 number issue - Can't call to Toll Free number

jasonhjia — Thu, 28 Apr 2016 01:43:50 GMT

Hi biros, I also have the same issue. Try to dial 844 724 7167 but no luck

Re: 1 844 number issue - Can't call to Toll Free number

7789849803 — Thu, 28 Apr 2016 02:38:54 GMT

@jasonhjia Our community moderator @Shazia_K should be able to help you with this.

Re: 1 844 number issue - Can't call to Toll Free number

Mary_M — Thu, 28 Apr 2016 13:25:19 GMT

Good morning @jasonhjia

I am really sorry to hear about this. This is actually a known issue; but we do have a work around for it.

Can you please send me your phone number via private message? We will make the necessary changes to enable you to call these numbers.

Thank you!

Re: 1 844 number issue - Can't call to Toll Free number

lisamarie — Mon, 09 Jul 2018 16:44:11 GMT

I have this same issue with a 1-833-997-5337 toll free number. It's actually my own business number and it's toll-free for Canada and the USA. I am dialing it from Toronto. I don't think I need to buy extra add-ons to call this number?

@Kalla_A, please help?

Thanks,
lisa

Re: 1 844 number issue - Can't call to Toll Free number

CS_Agent — Mon, 09 Jul 2018 17:03:56 GMT

Thanks for reaching out to us, Lisa. We'll be happy to help! Please send us a private message.

Best,

Syed

Re: 1 844 number issue - Can't call to Toll Free number

Picasso1 — Tue, 10 Jul 2018 20:24:33 GMT

Here it is July 2018 2 years since this thread started.and Still CAN NOT CALL TOLL FREE!

This company is owned by a major Telephone Company and still can't get it together. Public Mobile has to be one of the worst cell providers in Canada. Sure they're cheap but it comes with lots of sacrifices.

Re: 1 844 number issue - Can't call to Toll Free number

bar0460 — Thu, 12 Jul 2018 21:30:00 GMT