topic Re: Community Technical Issues in Get Support

Re: Community Technical Issues

baumann93 — Wed, 05 Jan 2022 12:07:30 GMT

Hi all, I joined PM on friday of last week and all was working fine on friday, saturday and sunday. This morning, when I call my pm #, the person answering does not hear anything but I can clearly hear the person... The same happens when I call another # from my pm #. I rebooted the phones but that did not help. What could the issue be and how to fix it? Tia

Re: Community Technical Issues

Anonymous — Mon, 16 Sep 2019 16:04:07 GMT

@baumann93 wrote:
Hi all, I joined PM on friday of last week and all was working fine on friday, saturday and sunday. This morning, when I call my pm #, the person answering does not hear anything but I can clearly hear the person... The same happens when I call another # from my pm #. I rebooted the phones but that did not help. What could the issue be and how to fix it? Tia

Is your phone maybe on mute?

This was more of a phone or service problem not a community problem but someone moved it so all good.

Re: Community Technical Issues

computergeek541 — Mon, 16 Sep 2019 16:10:40 GMT

@Anonymous wrote:
@baumann93 wrote:
Hi all, I joined PM on friday of last week and all was working fine on friday, saturday and sunday. This morning, when I call my pm #, the person answering does not hear anything but I can clearly hear the person... The same happens when I call another # from my pm #. I rebooted the phones but that did not help. What could the issue be and how to fix it? Tia
Is your phone maybe on mute?
This was more of a phone or service problem not a community problem but someone moved it so all good.

I moved this into a new thread as this isn't about website issues.

Re: Community Technical Issues

darlicious — Mon, 16 Sep 2019 16:13:52 GMT

@baumann93 wrote:
Hi all, I joined PM on friday of last week and all was working fine on friday, saturday and sunday. This morning, when I call my pm #, the person answering does not hear anything but I can clearly hear the person... The same happens when I call another # from my pm #. I rebooted the phones but that did not help. What could the issue be and how to fix it? Tia

I've had this happen with my phone occasionally but not persistently . Sometimes a few times in a row but clears up on its own. I've always put it down to either phone being in an area with poor signal strength.

Re: Community Technical Issues

computergeek541 — Tue, 17 Sep 2019 02:29:13 GMT

@baumann93 wrote:
Hi all, I joined PM on friday of last week and all was working fine on friday, saturday and sunday. This morning, when I call my pm #, the person answering does not hear anything but I can clearly hear the person... The same happens when I call another # from my pm #. I rebooted the phones but that did not help. What could the issue be and how to fix it? Tia

Since this started happening today, was it just for these two phone calls or for all of them? Although unlikely, it's possible that a hardware issue has suddenly developed with your device. The mute option could have accidently been activated, but that should have reset after the first call was ended. I beleive that the most likely culprit would be a temporary network issue.

Re: Community Technical Issues

kselmak — Mon, 16 Sep 2019 16:28:21 GMT

Hi @baumann93

What area are you in?

Somebody else had calls dropping the first minute this morning, I'm wandering if there are some network issues today

If you can test your sim in another working phone or try somebody else's sim in your phone it would rule out your device

Re: Community Technical Issues

geopublic — Mon, 16 Sep 2019 20:11:35 GMT

@baumann93 wrote:
Hi all, I joined PM on friday of last week and all was working fine on friday, saturday and sunday. This morning, when I call my pm #, the person answering does not hear anything but I can clearly hear the person... The same happens when I call another # from my pm #. I rebooted the phones but that did not help. What could the issue be and how to fix it? Tia

@baumann93 What type of device do you have?. This issue is common with some Pixels and older iPhones due to defective boards or weak solder joints.

Re: Community Technical Issues

Korth — Tue, 17 Sep 2019 01:10:53 GMT

I'm guessing bad service area, bad software settings, or partially-complete Number Port.

Try restarting the device. And maybe try removing/reinstalling the SIM card, in fact try the SIM card in another phone to determine whether it works properly.

I'm assuming you went into Settings and set the Network/Carrier/Operator as "automatic" or as "Public Mobile" (and then restarted the phone).

Re: Community Technical Issues

baumann93 — Tue, 17 Sep 2019 01:49:22 GMT

Thank you. I was able to confirm that this is indeed the phone, not the line issue. I used the sim in another phone and voice was working properly....

Re: Community Technical Issues

Korth — Tue, 17 Sep 2019 02:46:23 GMT

Maybe an issue with the microphone.
Hardware isn't working or software denies permission.

Either way, you might still be able to use the phone for two-way calling if you can use a wired/wireless headset.

Re: Community Technical Issues

kselmak — Tue, 17 Sep 2019 02:56:59 GMT

Thanks for letting us know @baumann93

Hope you get it sorted out

Are you able to use headphones with mic?

If it's software issue reset may help

Re: Community Technical Issues

baumann93 — Tue, 17 Sep 2019 11:19:00 GMT

It looks like my nexus 6 developed a hardware issue. I reinstalled the OS but the problem remainsb the top speaker is not working. Tried with headphones and the sound is working... Will be opening the phone tonight to check if one of the connectors got loose. Thank you.