topic Re: received calls, but lost all the time?not even 1 minute in Get Support

received calls, but lost all the time?not even 1 minute

kateyyj — Wed, 05 Jan 2022 12:07:28 GMT

I have a problem with the phone call service lately, lost service continually. anyone can help? thanks

Re: received calls, but lost all the time?not even 1 minute

Triguy — Mon, 16 Sep 2019 13:56:58 GMT

Have you restarted your phone ? If you are still having problems then submit a ticket by clicking on the bottom right.

Re: received calls, but lost all the time?not even 1 minute

GinYVR — Mon, 16 Sep 2019 14:13:57 GMT

@kateyyjI suggest you swap your SIM card into another phone to see if the problem persists. Phone antennas are active and do have a life span.

Re: received calls, but lost all the time?not even 1 minute

will13am — Mon, 16 Sep 2019 14:14:59 GMT

@kateyyj, are you able to login and check the status of your account. I would start there first. Without additional information on the account, it is difficult to suggest focused solutions.

Re: received calls, but lost all the time?not even 1 minute

kateyyj — Mon, 16 Sep 2019 14:22:43 GMT

no had it long time ,plan started in july

Re: received calls, but lost all the time?not even 1 minute

kateyyj — Mon, 16 Sep 2019 14:23:23 GMT

not looking to buy a new phone,lol

Re: received calls, but lost all the time?not even 1 minute

kateyyj — Mon, 16 Sep 2019 14:25:30 GMT

no problem there with my account. last week can talk to 20 minutes , then lost the service, today not even one word hello

Re: received calls, but lost all the time?not even 1 minute

popping — Mon, 16 Sep 2019 14:42:24 GMT

@kateyyj wrote:
no problem there with my account. last week can talk to 20 minutes , then lost the service, today not even one word hello

Are you on a plan with limited talk minutes?

If yes, check for the minutes usage line on your overview page after login.

The following is the usage line on my $15 plan with 100 outgoing minutes and I used 72 minutes. You used all your minutes if you don't see the usage line.

Data & Add-Ons Amount Used
100 Minutes Canada-Wide Talk
72 / 100 MIN

Re: received calls, but lost all the time?not even 1 minute

kselmak — Mon, 16 Sep 2019 14:42:51 GMT

Can you borrow somebody's phone to test it

What area are you in

I wander if there are any technical issues

Re: received calls, but lost all the time?not even 1 minute

chukdefatey — Mon, 16 Sep 2019 14:44:02 GMT

@kateyyj wrote:
no problem there with my account. last week can talk to 20 minutes , then lost the service, today not even one word hello

If you need Help you need to Provide Details as to what the issue is.

Re: received calls, but lost all the time?not even 1 minute

kateyyj — Mon, 16 Sep 2019 15:49:15 GMT

belleville ont

Re: received calls, but lost all the time?not even 1 minute

kateyyj — Mon, 16 Sep 2019 15:50:51 GMT

yes but i have unlimited incoming call, and i only used20min ,also purchased 500 min add on,

@popping wrote:
@kateyyj wrote:
no problem there with my account. last week can talk to 20 minutes , then lost the service, today not even one word hello
Are you on a plan with limited talk minutes?
If yes, check for the minutes usage line on your overview page after login.
The following is the usage line on my $15 plan with 100 outgoing minutes and I used 72 minutes. You used all your minutes if you don't see the usage line.
Data & Add-Ons Amount Used
100 Minutes Canada-Wide Talk
72 / 100 MIN

Re: received calls, but lost all the time?not even 1 minute

mbroderick — Mon, 16 Sep 2019 16:02:47 GMT

Hey get a new sim card it will work after

Re: received calls, but lost all the time?not even 1 minute

kateyyj — Mon, 16 Sep 2019 16:11:11 GMT

purchased in July, are they replacing for me free?thanks

Re: received calls, but lost all the time?not even 1 minute

kselmak — Mon, 16 Sep 2019 16:33:50 GMT

I wouldn't rush and buy the new sim yet. Can you test it in another phone or test another sim in your phone. That way you would know it is not your headset for sure.

If it is not your headset you should contact moderators through Simon, you can click on the question mark on the bottom right. They should be able to help.

Data & Add-Ons	Amount Used
100 Minutes Canada-Wide Talk	72 / 100 MIN