topic Re: Cannot activate chip in Get Support

Cannot activate chip

Berentvledder — Wed, 05 Jan 2022 12:07:25 GMT

I have tried to activate my chip twice now and it went to a 404 error screen after inserting my data for my number transfer. why is it doing this this is not a good start

Re: Cannot activate chip

iliketotalk — Mon, 16 Sep 2019 13:26:05 GMT

@Berentvledder hi it is suggested by many to take a number first until you complete your sign up and make sure all is working and then port your number in your self serve that you create make sure your old account is active till port is complete good luck

Re: Cannot activate chip

GR — Mon, 16 Sep 2019 13:32:22 GMT

@Berentvledder pick a new number and after everything works then go back in your new account and port the number in like @iliketotalk said! If it's a Koodo prepaid or pc mobile you'll need to message the moderator_team for help with the port. All others you should be able to port from your self serve account

Re: Cannot activate chip

mimmo — Mon, 16 Sep 2019 13:40:54 GMT

Clearing caches and incognito mode often seem to help.

Re: Cannot activate chip

darlicious — Mon, 16 Sep 2019 21:41:27 GMT

Yes and yes and yes but you must wait at least one hour between attempting to activate your account so the page can reset. Otherwise you will continue to get error messages. Patience is key don't rush, don't double click....follow everyone before me's advice. Read the help articles on activation so you know what to expect. Most ports are successful especially telus and bell numbers. But yes koodo prepaid, pc mobile, landline and internet phone numbers you must take a temp number to facilitate a trouble free port and still have service while waiting for completion. One more note if you set up auto pay your credit card address much match perfectly. Don't use

apt #, don't put a space in the middle of the postal code. Use a copy of your statement that came in the mail. Ok got it?!! Are you ready? Set......Go!