topic Data 3G or 4G in Get Support

Data 3G or 4G

BEER — Wed, 05 Jan 2022 12:07:24 GMT

On my account page it shows data at 3G and also just data. Does this mean part of my data is at 3G and the other at 4G?

cut and pasting from my account page—

1GB Promo	0 / 1024 MB
250 MB at 3G speed	116.591 / 250 MB

Re: Data 3G or 4G

Triguy — Mon, 16 Sep 2019 13:23:27 GMT

It would be at 3G.

The data speed will match the speed of the data that is included as part of your rate plan. If your rate plan doesn’t include data, the Add-On will default to be at 4G LTE Speed.

Re: Data 3G or 4G

mh1983 — Mon, 16 Sep 2019 13:25:16 GMT

The 1 gig add-on promo is likely 3G because that's what PM offers for data add-ons and there's only LTE on one of the data only plans. I'm inferring that, but it'd be nice if they explicitly said one way or the other next to the promo line item.

Re: Data 3G or 4G

GinYVR — Mon, 16 Sep 2019 13:29:21 GMT

@BEERThe 1Gb promo speed is at speed where your base account is set at. Since yours is at 3G it is at 3G. If you have a full speed LTE account, then the 1Gb will be at full speed LTE speed.

Re: Data 3G or 4G

Lemony_Snicket — Mon, 16 Sep 2019 14:37:51 GMT

The data is all at reduced speed LTE. 3G doesn't seem like a proper description. LTE is not a proper description either as it doesn't reflect the speed throttling. Throttled LTE doesn't sound so flattering.