topic Re: US roaming in Get Support

US roaming

Kate01 — Wed, 05 Jan 2022 12:07:22 GMT

Hi, I am wanting to purchase US roaming but I am confused by the "top up account" wording - I want to add $20 but I have accidentally added $40, and still dont know if I have successfully added roaming. Can someone please help?

Re: US roaming

Triguy — Mon, 16 Sep 2019 13:07:16 GMT

You have to purchase and add it to your account, It should appear under data and add-ons.

Here is more info about roaming.

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

Re: US roaming

DL888 — Mon, 16 Sep 2019 13:12:27 GMT

Do you see anything under "My Add-ons"?

Re: US roaming

dna2016 — Mon, 16 Sep 2019 13:29:49 GMT

@Kate01, once you've added the appropriate funds which looks like you've actually added more than you needed, just go to the Purchase Add-ons section in your My Account, look for the US roaming package you wanted, and at this point just select it and it'll be added to your account. the additional funds you added accidentally will just go towards you next month payment cycle, or your next Add-on purchase, whichever comes first.

Now go back to your My Account main page, scroll to My Data & Add-ons, and you should see the US Roaming feature you added.