topic Re: Two different passwords? in Get Support

Two different passwords?

terrybev — Wed, 05 Jan 2022 12:07:19 GMT

I am still new here and trying to figure out everything. I am a bit confused. Does your community and my account have 2 different passwords? I keep getting locked out of "my account" page, and decided to use a different password, and it worked. I don't remember using a different password for the ommunity page, but then my memory isn't the greatest

Re: Two different passwords?

halda — Mon, 08 Apr 2019 01:10:47 GMT

I just experienced the same problem. Had to register again for access to the community.

Re: Two different passwords?

RobertQc — Mon, 08 Apr 2019 01:15:16 GMT

@terrybev wrote:
I am still new here and trying to figure out everything. I am a bit confused. Does your community and my account have 2 different passwords? I keep getting locked out of "my account" page, and decided to use a different password, and it worked. I don't remember using a different password for the ommunity page, but then my memory isn't the greatest

@terrybev Yes, you have a community account, and a self serve account. Two completely different pages

One of for here, talking to people, communication, online public forum.

Community

The other is official self-serve account related changes / billing / add-ons / roaming / phone number changes / plan options etc

Self-Serve

Re: Two different passwords?

terrybev — Mon, 08 Apr 2019 01:15:34 GMT

Thank you I didn't remember when I signed up for the community page, that I had used a seperate password. I was wondering why I kept getting locked out, and had to keep changing my password, lol

Re: Two different passwords?

Pizzaeh — Mon, 08 Apr 2019 01:16:20 GMT

@terrybev as @RobertQc has pointed out, they are two accounts; they are linked by the email address (which should be the same for both accounts). This will allow community awards to be linked to the self-serve account. When setting up the community forum account, you can choose a different pw than the one used for your self-serve account.

Re: Two different passwords?

RobertQc — Mon, 08 Apr 2019 01:17:05 GMT

@terrybev wrote:
Thank you I didn't remember when I signed up for the community page, that I had used a seperate password. I was wondering why I kept getting locked out, and had to keep changing my password, lol

@terrybev Lol funny. I hope one day they merge at least part of them together, the official private moderator communication should be done directly in self-serve, imo.

Re: Two different passwords?

computergeek541 — Mon, 08 Apr 2019 02:05:30 GMT

@terrybev wrote:
I am still new here and trying to figure out everything. I am a bit confused. Does your community and my account have 2 different passwords? I keep getting locked out of "my account" page, and decided to use a different password, and it worked. I don't remember using a different password for the ommunity page, but then my memory isn't the greatest

The passwords can be different, if you've specifically set them as such. Also, the usernames/login name will be different. The self-serve account requires an e-mail address to be used as the login. The Community account username can be almost anything, although it doesn't allow for long member ID/usernames.